Subject: Re: AWB update 200297378
From: Moataz Salah El Din <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "ae.mumzworld" <[email-masked]>, Alaa Musa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sun, 21 Jun 2020 08:06:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,
We can return in to our warehouse and issue a replacement

On Sat, 20 Jun 2020 at 12:55, Ronald Gaviola <[email-masked]> wrote:

> Samiya,
>
> Can't we collect the package from the customer? and deliver to the correct
> consignee?  +Moataz Salah El Din <[email-masked]>
>
>
> Regards,
> Ronald
>
>
> On Sat, Jun 20, 2020 at 11:26 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> Should we make a replacement for 200297378_2? please confirm.
>>
>> Regards
>>
>>
>> On Fri, Jun 19, 2020 at 9:14 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist with the below customer as he called again to follow up
>>> 200297378_2 delivery.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_1802930807815972859_m_7383986822929159354_m_-1201436473890359982_m_-900674818050813561_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>> On Thu, Jun 18, 2020 at 8:38 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> Dear Alaa,
>>>>
>>>> As discussed with  +Pankaj Mahey <[email-masked]>  The 200297378_2
>>>> was delivered to customer 200297073_2.
>>>>
>>>> +Moataz Salah El Din <[email-masked]> - Need your support here
>>>> please. Need to call the customer on   200297073_2  to collect the
>>>> package for  200297378_2
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 10:24 AM Alaa Musa <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear team,
>>>>>
>>>>> Could you please confirm to which address was this delivered, as the
>>>>> customer informed us that the courier delivered a wrong package to her and
>>>>> collected it once again and after that she didn't receive any shipment .
>>>>>
>>>>>
>>>>> Regards,
>>>>> Alaa
>>>>>
>>>>>
>>>>> On Wed, 17 Jun 2020 at 09:14, Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Kindly confirm the tracking no for  200297378_2.  DHL: 1149618573 is
>>>>>> delivered to another customer in another city.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_1802930807815972859_m_7383986822929159354_m_-1201436473890359982_m_-900674818050813561_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>

-- 
*Best regards,*
*Moataz Salah El-Din*
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE