Subject: Re: Wrong Item Delivered - Order No. 600885555_2
From: Pankaj Mahey <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Sun, 21 Jun 2020 00:01:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hyacinth

The customer was not responded, I Re-arranged again with Malik.

Thanks
Pankaj

On Sat, Jun 20, 2020 at 11:46 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Do we have an update?
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Fri, 19 Jun 2020 at 13:16, Pankaj Mahey <[email-masked]> wrote:
>
>> Hi Syed
>>
>> The collection arranged with Arsalan Khan.
>>
>> Thanks
>> Pankaj
>>
>> On Fri, Jun 19, 2020 at 12:41 PM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Hyacinth Joyce,
>>>
>>> Upon checking the CCTV footage for the packing found that shipment
>>> label swapped. @lastmile <[email-masked]> please arrange
>>> collection for this.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Fri, 19 Jun 2020 at 11:11, Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Hello Joyce,
>>>>
>>>> Can you please confirm from customer what they have received exactly.
>>>>
>>>> Best Regards,
>>>>
>>>> ᐧ
>>>>
>>>> On Tue, 16 Jun 2020 at 10:56, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> The customer with the above shipment is supposed to receive 11 items.
>>>>> She received the shipment but with a different item.
>>>>>
>>>>> Please see the below images for your reference.She received a plastic
>>>>> container which she did not order.
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and advise ASAP. The customer wants her items delivered
>>>>> maximum tomorrow otherwise she wants a refund.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>> --
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>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CALk%2Bo6X1%2BeSdO7mM0%2B-kOv1riL8XjK3Q3uPDgc_-dAfeXY-znw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>