Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Asad <[email-masked]>, Moataz Salah El Din <[email-masked]>
Date: Sat, 20 Jun 2020 17:12:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again and extremely furious. The customer is asking for
a refund.

Do we still have to collect the few parts he received before refunding the
customer back?

@Asad <[email-masked]>  - please help us resolve the issue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair and Hussain,
>
> The customer doesn't want the item anymore wants a refund instead.
>
> Please create the CRA to initiate a refund. The customer already filed a
> complaint to consumer rights.
>
> We will await your response. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]> wrote:
>
>> This item is not available in the warehouse, can you check if the
>> customer would like a replacement or a similar item?
>>
>>
>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Zubair,
>>>
>>> Sorry to butt in.
>>>
>>> Yes it is.
>>>
>>>
>>> 100138984_1 KSA-FAMC-28-16OT
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165> Baby
>>> Love - Wonder House
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm if
>>>> this is the item in the shipment KSA-FAMC-28-16OT
>>>>
>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Raghu,
>>>>>
>>>>> This is still not solved.
>>>>>
>>>>> @Zubair please help
>>>>>
>>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> What is the update on this case?
>>>>>>
>>>>>> The customer is extremely furious, he wants the item otherwise he
>>>>>> wants his money back.
>>>>>>
>>>>>> This is long overdue. Please help us resolve the issue once and for
>>>>>> all.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Raghu,
>>>>>>>
>>>>>>> Update please!
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> This will be closed today and reply:
>>>>>>>>
>>>>>>>> Raghu
>>>>>>>> Sent from my iPhone
>>>>>>>>
>>>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> 
>>>>>>>>
>>>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu
>>>>>>>> Nalloor (R3PL) <[email-masked]> @Azharuddin
>>>>>>>> Kalamuddin (R3PL) <[email-masked]>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check this case
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best,
>>>>>>>>
>>>>>>>> Eugene.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>>>> Azharuddin Kalamuddin (R3PL) <[email-masked]>;
>>>>>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Gentle Reminder
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Raghu / Azhar,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check this case urgently.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Gentle reminder Hussain
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Hussain,
>>>>>>>>
>>>>>>>> The customer got the below item with missing Parts:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> She got ONLY the item which I highlight it, the rest of the house
>>>>>>>> is MISSING.
>>>>>>>>
>>>>>>>> This is KSA WH.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>