Subject: Re: Gift Registry Issue - 600768775// Baby Registry - JZJQKRGEREOP
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Naib Khan <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Sat, 20 Jun 2020 16:00:19 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist in creating   CRA for Sleepyhead - Sleepyhead Deluxe+ Pod -
Catalina only as the customer keeps calling to follow up.

CRAMUMZ_DXB12456 status is refunded but for the 4 remaining Items.

Best Regards,
Anas Nazzal

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On Wed, Jun 17, 2020 at 6:29 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Naib,
>
> Please cancel the collection. As per Alina, the items have already been
> returned.
>
> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
> <[email-masked]>  - CRA is already refunded, however, the item
> below was not included. This is a technical issue regarding the baby
> registry. The customer who bought this item does not know the person who
> received it as explained previously on the first part of this email. The
> person who received it (Maryam Almheiri) returned the other 4 items except
> the one below, insisted she bought it and refused to pay for it as it's not
> her fault.
>
> SV-7394322271440
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884> Sleepyhead
> - Sleepyhead Deluxe+ Pod - Catalina
>
> The item value is 1,150 AED.
>
> Now,  the real customer (Nskhoory) is asking for a refund for all.
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 13, 2020 at 2:49 PM Naib Khan <[email-masked]> wrote:
>
>> Hi Hyacinth,
>>
>> Collection arranged.
>>
>> Regards.
>> Naib
>>
>>
>> On Sat, 13 Jun 2020 at 13:46, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> The customer called again to follow up and is upset for the delay. She
>>> advised that she no longer needs the items.
>>>
>>> Please arrange a collection ASAP.
>>>
>>> @Returns.fc <[email-masked]> Once collected kindly update CRA
>>> to proceed with the refund.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 7 Jun 2020 at 13:53, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please arrange the collection of the following items from the address
>>>> given below:
>>>>
>>>>
>>>> 600768775_1 PS-BMA047011UK
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301> babymoov
>>>> - Baby Humidifier Hygro +
>>>> 600768775_1 PA206
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190> Philips
>>>> Avent 4-in-1 Combined Steamer & Blender
>>>>
>>>> 600768775_2 MD-303325
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472> SkipHop
>>>> Explore & More 3-Stage Activity Center
>>>> 600768775_1 MCH-BBDB-W
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582> Bumble
>>>> & Bird - Odourless Diaper Pail - White
>>>>
>>>>
>>>> Shipping Address
>>>> SHIP TOmaryam almheiri
>>>> khawaneej 2. Villa number 6 (call for directions)
>>>> Dubai dubai 111133
>>>> United Arab Emirates Map
>>>> SHIP AREAAl Khawaneej 2
>>>> SHIP PHONE971506888908
>>>>
>>>> Once collected, please deliver immediately to:
>>>>
>>>> ADDRESSnskhoory nskhoory
>>>> jumeirah living trade centre
>>>> apartment 1513
>>>> Dubai dubai 111133
>>>>
>>>> +971508411411
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 12:45 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Amr,
>>>>>
>>>>> 1- It's not possible to have a mixup between 2 unrelated customers for
>>>>> a baby registry order, so unless the customer "[email-masked]"
>>>>> added these items from "[email-masked]" Registry or after
>>>>> clicking on the products in her registry  - I did inform the customer that
>>>>> it would be impossible but she insisted she doesn't know Maryam Almheiri.
>>>>>
>>>>> 2- You mentioned that you checked the customer's history "
>>>>> [email-masked]" for the Sleepyhead item, however, I'm not able
>>>>> to see it in any of her orders.. did you confirm that she purchased it at
>>>>> any point in time - I have checked it's part of her request but yes, am not
>>>>> able to see that she purchased it. I have already told the customer
>>>>> about it but she insisted. She saw it was purchased, hence she used it.
>>>>>
>>>>> The 4 other items can be collected and the rightful owner is still
>>>>> willing to accept it. However, for the sleepyhead, she wants a refund. The
>>>>> person who received it by mistake (Maryam) insisted it's not her fault she
>>>>> has it and refused to pay for it.
>>>>>
>>>>> Please advise. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 2, 2020 at 4:23 PM Amr Abed <[email-masked]> wrote:
>>>>>
>>>>>> Hi Mary,
>>>>>>
>>>>>> a couple of things here...
>>>>>>
>>>>>> 1- It's not possible to have a mixup between 2 unrelated customers
>>>>>> for a baby registry order, so unless the customer "[email-masked]"
>>>>>> added these items from "[email-masked]" Registry or after
>>>>>> clicking on the products in her registry
>>>>>>
>>>>>> 2- You mentioned that you checked the customer's history "
>>>>>> [email-masked]" for the Sleepyhead item, however i'm not able
>>>>>> to see it in any of her orders.. did you confirm that she purchased it at
>>>>>> any point in time
>>>>>>
>>>>>> Considering that the customer who received the products, never
>>>>>> purchased the Sleepyhead item, am not clear on why is she requesting to
>>>>>> keep it?
>>>>>>
>>>>>> Amr
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, 2 Jun 2020 at 15:50, Anas nazzal <[email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Kindly assist with the customer as she called again to follow up.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>> On Fri, May 29, 2020 at 3:17 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Sara and Amr,
>>>>>>>>
>>>>>>>> Need your help in this case. For whatever unknown reason, the
>>>>>>>> customer's order got linked to the baby registry of another person whom she
>>>>>>>> doesn't know.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>   The order was delivered on 05 April to the wrong person whose
>>>>>>>> details are shown below:
>>>>>>>>
>>>>>>>>
>>>>>>>> I spoke with Maryam Almheir yesterday and she confirmed the items
>>>>>>>> are still with her unused, and can be collected anytime. However, there is
>>>>>>>> one item that she insisted she ordered and paid for. This is the Sleepyhead
>>>>>>>> - Sleepyhead Deluxe+ Pod - Catalina
>>>>>>>>
>>>>>>>> According to the customer, due to the pandemic, she cancelled her
>>>>>>>> gift registry and bought those items instead including the Sleepyhead. I
>>>>>>>> have checked her account
>>>>>>>>
>>>>>>>> We would be able to arrange the collection on the other 4 items but
>>>>>>>> what about the sleepyhead which is the most expensive item on this order?
>>>>>>>> Can we process a replacement?
>>>>>>>>
>>>>>>>> Below are the items for reference:
>>>>>>>>
>>>>>>>>
>>>>>>>> 600768775_1 PS-BMA047011UK
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301> babymoov
>>>>>>>> - Baby Humidifier Hygro +
>>>>>>>> 600768775_1 PA206
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190> Philips
>>>>>>>> Avent 4-in-1 Combined Steamer & Blender
>>>>>>>>
>>>>>>>> 600768775_2 MD-303325
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472> SkipHop
>>>>>>>> Explore & More 3-Stage Activity Center
>>>>>>>>
>>>>>>>> 600768775_1 SV-7394322271440
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884> Sleepyhead
>>>>>>>> - Sleepyhead Deluxe+ Pod - Catalina
>>>>>>>>
>>>>>>>> 600768775_1 MCH-BBDB-W
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582> Bumble
>>>>>>>> & Bird - Odourless Diaper Pail - White
>>>>>>>>
>>>>>>>> Please assist. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
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