Subject: Re: 100135621 - DHL-Express::4573310346
From: Naib Khan <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sat, 20 Jun 2020 15:34:31 +0400
List-Id: <ccteam.mumzworld.com>

DHL,

Please cancel the above shipment and return ASAP

Regards.
Naib

On Fri, 29 May 2020 at 15:28, Michaela Manibo <[email-masked]>
wrote:

> TEAM ,
>
> Can you check the AWB for the order, as the customer said DHL tried to
> deliver but it was not for the right customer.
>
> AS per the customer
>
> *Visitor 47164709*
> *3:05 PM*
> *hi*
>
> *I placed my order # 100135621 on april 14th and still havent received
> it.DHL contacted me yesterday for delivery, and once the courier arrived,
> we found out that the shipment he has with the same tracking number
> (4573310346) i have but is not mine, it has a different customer's name and
> mobile number, but the same tracking as mine. so i obviously did not
> receive the shipment and returned it to the*m
>
>
>
> *and then i called DHL customer support and they told me there's nothing
> they can do since the mix up is from mumzworld, and they told me to contact
> youwhich i did yesterday. I called your customer support multiple times and
> waited for almost 30 min to get to my turn, and your representative told me
> she doesnt have enough info as this kind of info is with the international
> shipping team, and she said i should wait til sunday so she can ask them
> and get back to me regarding my shipment.**but i dont want to wait
> anymore, and i want to cancel my order and get my money back*.
>
> This order needs to be delivered by Sunday.
>
> Please help.
>
> Thanks
>
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