Subject: Re: Order 100151236 // DHL-Express::4712002116
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Pankaj Mahey <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Sat, 20 Jun 2020 14:21:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this shipment?

The customer is extremely furious. As per her, she contacted DHL and the
shipment is not with them.

Please clarify. We need an urgent update. The customer has been following
up several times.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly assist urgently.
>
> Regards
>
> On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote:
>
>> Hi @Ronald Gaviola <[email-masked]>,
>>
>> Any updates ?
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> *Sent:* Wednesday, June 17, 2020 3:44 PM
>> *To:* Samiya Sheikh <[email-masked]>; ae.mumzworld <
>> [email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; Pankaj Mahey <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: Order 100151236 // DHL-Express::4712002116
>>
>>
>>
>> +ae.mumzworld <[email-masked]> Khalid
>>
>>
>>
>> Please advise as to why the shipment is not moving.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly update urgently @Ronald Gaviola <[email-masked]>
>>
>>
>>
>> Regards
>>
>>
>>
>> On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly update the status of this shipment urgently. no update since May
>> 23rd.
>>
>>
>>
>>
>>
>> Regards
>>
>>