Subject: Re: Missing items 600884125
From: Mostafa Said <[email-masked]>
To: Mohammad Abdul Naser <[email-masked]>
Cc: Mamdouh Younes <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Mostafa saad <[email-masked]>, Sneha Suhasini <[email-masked]>, Jeffin Joy <[email-masked]>, [email-masked], angelia <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Chirin Khawatmi <[email-masked]>
Date: Sat, 20 Jun 2020 11:49:56 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

the items prepared for reshipping and handed to @Mostafa saad
<[email-masked]>.

On Sat, Jun 20, 2020 at 11:44 AM Mohammad Abdul Naser <[email-masked]>
wrote:

> Dear Mostafa
>
> The above mentioned missing item(Bumble & Bird - Twin Travel Stroller
> Connectors) found and handed over to outbound
>
> On Sat, Jun 20, 2020 at 11:08 AM Mostafa Said <[email-masked]>
> wrote:
>
>> +Mamdouh Younes <[email-masked]> +Mohammad Abdul Naser
>> <[email-masked]> Please check on the missing part urgently.
>>
>> On Fri, Jun 19, 2020 at 9:56 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly update the status for the below missing items.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-4365154659071987416_m_-4353444883348966909_m_-1403424076814449343_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>> On Thu, Jun 18, 2020 at 8:50 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> @Sneha Suhasini <[email-masked]> Thank you for the update.
>>>>
>>>> @Mohit Caleb <[email-masked]> Kindly check on this urgently and
>>>> provide us an update.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, 17 Jun 2020 at 13:02, Sneha Suhasini <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Jeffin,
>>>>>
>>>>> This is a bundle created in the system by us. Warehouse needs to pick
>>>>> and pack below items together as per the bundle description.
>>>>>
>>>>> @Mohit Caleb <[email-masked]>: I am getting a lot of complaints
>>>>> regarding the bundles wherein the items are not packed together as per the
>>>>> bundle description together. If it’s a twin stroller, either the stroller
>>>>> or connector is missing when the items reach our customers. Please can we
>>>>> look into this and fix it urgently. We don’t want any disappointed
>>>>> customers. The twin strollers cannot be used without a connector as it is
>>>>> the dedicated connector for all our Bumble and Bird strollers. Please call
>>>>> me if you have any queries.
>>>>>
>>>>>
>>>>>
>>>>> *Thanks,*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Jeffin Joy <[email-masked]>
>>>>> *Sent:* Wednesday, June 17, 2020 12:51 PM
>>>>> *To:* Hyacinth Joyce <[email-masked]>; Sneha Suhasini <
>>>>> [email-masked]>
>>>>> *Cc:* [email-masked]; angelia <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohit
>>>>> Caleb <[email-masked]>; Mostafa Said <[email-masked]>;
>>>>> Radwa Ali <[email-masked]>; Anas nazzal <[email-masked]>;
>>>>> Vipin Raj <[email-masked]>; customer care <[email-masked]>;
>>>>> Yaseen Shaqra <[email-masked]>
>>>>> *Subject:* Re: Missing items 600884125
>>>>>
>>>>>
>>>>>
>>>>> +Sneha Suhasini <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Hi Sneha,
>>>>>
>>>>>
>>>>>
>>>>> Please assist here
>>>>>
>>>>>
>>>>>
>>>>> __
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Jeffin Joy*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>> Image removed by sender. snapchat]
>>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>>>> sender. twitter] <https://twitter.com/mumzworld>
>>>>>
>>>>> <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> The customer called to follow up and informed that he did not
>>>>> receive the stroller connectors. Please see the below images for
>>>>> your reference.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 600884125
>>>>>
>>>>> BNDL-MZ-TWIN-BB1-AWL-BB1-AWL-BB1-AWL-BB5
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1106196>
>>>>>
>>>>> Bumble & Bird - Robin Separable Twin Travel Stroller - Black
>>>>>
>>>>> 1
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and advise ASAP. The customer needs the item urgently for
>>>>> him to use the item.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, 15 Jun 2020 at 13:10, Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>>
>>>>>
>>>>> Please update us on the case, the customer called to follow up
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 11:34 AM Radwa Ali <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa.
>>>>>
>>>>> Please find the attached photo shared by the cst.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 1:20 AM Mostafa Said <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Anas,
>>>>>
>>>>>
>>>>>
>>>>> Please could you as the customer the send picture of what she
>>>>> received?
>>>>>
>>>>> and please ask if she received the item missing pcs or she didn't
>>>>> receive it at all?
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 6:06 PM Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> The subject order has been delivered to the customer without  -One set
>>>>> of Bumble & Bird Twin Travel Stroller Connectors as the customer confirmed,
>>>>> Kindly assist .
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>> *Error! Filename not specified.*
>>>>>
>>>>>
>>
>> --
>>
>>
>
> --
>
>

--