Subject: Re: Missing items 600884125
From: Mohammad Abdul Naser <[email-masked]>
To: Mostafa Said <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Mostafa saad <[email-masked]>, Sneha Suhasini <[email-masked]>, Jeffin Joy <[email-masked]>, [email-masked], angelia <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Chirin Khawatmi <[email-masked]>
Date: Sat, 20 Jun 2020 11:44:20 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa

The above mentioned missing item(Bumble & Bird - Twin Travel Stroller
Connectors) found and handed over to outbound

On Sat, Jun 20, 2020 at 11:08 AM Mostafa Said <[email-masked]>
wrote:

> +Mamdouh Younes <[email-masked]> +Mohammad Abdul Naser
> <[email-masked]> Please check on the missing part urgently.
>
> On Fri, Jun 19, 2020 at 9:56 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly update the status for the below missing items.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-4353444883348966909_m_-1403424076814449343_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Thu, Jun 18, 2020 at 8:50 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> @Sneha Suhasini <[email-masked]> Thank you for the update.
>>>
>>> @Mohit Caleb <[email-masked]> Kindly check on this urgently and
>>> provide us an update.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Wed, 17 Jun 2020 at 13:02, Sneha Suhasini <[email-masked]>
>>> wrote:
>>>
>>>> Hi Jeffin,
>>>>
>>>> This is a bundle created in the system by us. Warehouse needs to pick
>>>> and pack below items together as per the bundle description.
>>>>
>>>> @Mohit Caleb <[email-masked]>: I am getting a lot of complaints
>>>> regarding the bundles wherein the items are not packed together as per the
>>>> bundle description together. If it’s a twin stroller, either the stroller
>>>> or connector is missing when the items reach our customers. Please can we
>>>> look into this and fix it urgently. We don’t want any disappointed
>>>> customers. The twin strollers cannot be used without a connector as it is
>>>> the dedicated connector for all our Bumble and Bird strollers. Please call
>>>> me if you have any queries.
>>>>
>>>>
>>>>
>>>> *Thanks,*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Jeffin Joy <[email-masked]>
>>>> *Sent:* Wednesday, June 17, 2020 12:51 PM
>>>> *To:* Hyacinth Joyce <[email-masked]>; Sneha Suhasini <
>>>> [email-masked]>
>>>> *Cc:* [email-masked]; angelia <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohit
>>>> Caleb <[email-masked]>; Mostafa Said <[email-masked]>;
>>>> Radwa Ali <[email-masked]>; Anas nazzal <[email-masked]>;
>>>> Vipin Raj <[email-masked]>; customer care <[email-masked]>;
>>>> Yaseen Shaqra <[email-masked]>
>>>> *Subject:* Re: Missing items 600884125
>>>>
>>>>
>>>>
>>>> +Sneha Suhasini <[email-masked]>
>>>>
>>>>
>>>>
>>>> Hi Sneha,
>>>>
>>>>
>>>>
>>>> Please assist here
>>>>
>>>>
>>>>
>>>> __
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> *Jeffin Joy*
>>>> Logistics Executive
>>>>
>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>> Image removed by sender. snapchat]
>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>>> sender. twitter] <https://twitter.com/mumzworld>
>>>>
>>>> <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> The customer called to follow up and informed that he did not
>>>> receive the stroller connectors. Please see the below images for
>>>> your reference.
>>>>
>>>>
>>>>
>>>>
>>>> 600884125
>>>>
>>>> BNDL-MZ-TWIN-BB1-AWL-BB1-AWL-BB1-AWL-BB5
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1106196>
>>>>
>>>> Bumble & Bird - Robin Separable Twin Travel Stroller - Black
>>>>
>>>> 1
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindly check and advise ASAP. The customer needs the item urgently for
>>>> him to use the item.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 15 Jun 2020 at 13:10, Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa,
>>>>
>>>>
>>>>
>>>> Please update us on the case, the customer called to follow up
>>>>
>>>>
>>>>
>>>> On Thu, Jun 11, 2020 at 11:34 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Mostafa.
>>>>
>>>> Please find the attached photo shared by the cst.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 1:20 AM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Anas,
>>>>
>>>>
>>>>
>>>> Please could you as the customer the send picture of what she received?
>>>>
>>>> and please ask if she received the item missing pcs or she didn't
>>>> receive it at all?
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 6:06 PM Anas nazzal <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> The subject order has been delivered to the customer without  -One set
>>>> of Bumble & Bird Twin Travel Stroller Connectors as the customer confirmed,
>>>> Kindly assist .
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>> Virus-free. www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>
> --
>
>

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