Subject: Re: Missing items 600884125
From: Mostafa Said <[email-masked]>
To: Anas nazzal <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohammad Abdul Naser <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, Sneha Suhasini <[email-masked]>, Jeffin Joy <[email-masked]>, [email-masked], angelia <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Chirin Khawatmi <[email-masked]>
Date: Sat, 20 Jun 2020 11:08:22 +0400
List-Id: <ccteam.mumzworld.com>

+Mamdouh Younes <[email-masked]> +Mohammad Abdul Naser
<[email-masked]> Please check on the missing part urgently.

On Fri, Jun 19, 2020 at 9:56 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly update the status for the below missing items.
>
> Best Regards,
> Anas Nazzal
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
> www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
> <#m_-1403424076814449343_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> On Thu, Jun 18, 2020 at 8:50 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi team,
>>
>> @Sneha Suhasini <[email-masked]> Thank you for the update.
>>
>> @Mohit Caleb <[email-masked]> Kindly check on this urgently and
>> provide us an update.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Wed, 17 Jun 2020 at 13:02, Sneha Suhasini <[email-masked]> wrote:
>>
>>> Hi Jeffin,
>>>
>>> This is a bundle created in the system by us. Warehouse needs to pick
>>> and pack below items together as per the bundle description.
>>>
>>> @Mohit Caleb <[email-masked]>: I am getting a lot of complaints
>>> regarding the bundles wherein the items are not packed together as per the
>>> bundle description together. If it’s a twin stroller, either the stroller
>>> or connector is missing when the items reach our customers. Please can we
>>> look into this and fix it urgently. We don’t want any disappointed
>>> customers. The twin strollers cannot be used without a connector as it is
>>> the dedicated connector for all our Bumble and Bird strollers. Please call
>>> me if you have any queries.
>>>
>>>
>>>
>>> *Thanks,*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Jeffin Joy <[email-masked]>
>>> *Sent:* Wednesday, June 17, 2020 12:51 PM
>>> *To:* Hyacinth Joyce <[email-masked]>; Sneha Suhasini <
>>> [email-masked]>
>>> *Cc:* [email-masked]; angelia <[email-masked]>; Outbound.fc <
>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohit
>>> Caleb <[email-masked]>; Mostafa Said <[email-masked]>;
>>> Radwa Ali <[email-masked]>; Anas nazzal <[email-masked]>;
>>> Vipin Raj <[email-masked]>; customer care <[email-masked]>;
>>> Yaseen Shaqra <[email-masked]>
>>> *Subject:* Re: Missing items 600884125
>>>
>>>
>>>
>>> +Sneha Suhasini <[email-masked]>
>>>
>>>
>>>
>>> Hi Sneha,
>>>
>>>
>>>
>>> Please assist here
>>>
>>>
>>>
>>> __
>>>
>>> Regards,
>>>
>>>
>>>
>>> *Jeffin Joy*
>>> Logistics Executive
>>>
>>> *P* +971 4 245 1324   *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>> Image removed by sender. snapchat]
>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>> sender. twitter] <https://twitter.com/mumzworld>
>>>
>>> <https://www.mumzworld.com/en/>
>>>
>>> <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer called to follow up and informed that he did not
>>> receive the stroller connectors. Please see the below images for
>>> your reference.
>>>
>>>
>>>
>>>
>>> 600884125
>>>
>>> BNDL-MZ-TWIN-BB1-AWL-BB1-AWL-BB1-AWL-BB5
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1106196>
>>>
>>> Bumble & Bird - Robin Separable Twin Travel Stroller - Black
>>>
>>> 1
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kindly check and advise ASAP. The customer needs the item urgently for
>>> him to use the item.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Mon, 15 Jun 2020 at 13:10, Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>>
>>>
>>> Please update us on the case, the customer called to follow up
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 11:34 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Mostafa.
>>>
>>> Please find the attached photo shared by the cst.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 1:20 AM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>> Hello Anas,
>>>
>>>
>>>
>>> Please could you as the customer the send picture of what she received?
>>>
>>> and please ask if she received the item missing pcs or she didn't
>>> receive it at all?
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 6:06 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> The subject order has been delivered to the customer without  -One set
>>> of Bumble & Bird Twin Travel Stroller Connectors as the customer confirmed,
>>> Kindly assist .
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>

--