Subject: Re: Extra Charge - 700232963// awb: 1307626935 << Reference ID: 57250134 >>
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Sat, 20 Jun 2020 09:31:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Apologies for the late reply and thank you for the clarification.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 7, 2020 at 3:51 PM <[email-masked]> wrote:

> Hi Magapito,
>
>
> Good day.
>
>
> As per our records, the shipment was delivered.
>
>
> I believe the charges you are refering to, are the customs duty charges
> approximately : 7.74 KWD.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Extra Charge - 700232963// awb: 1307626935
> >> Sent: Fri, 05 Jun 2020 16:46:40 UTC+04:00
> >>
> >>
> Hi Team,
>
> >>
> We have a customer is very upset aside from receiving 1 item only (
> Shnuggle - Squishy Changing Mat) she was told by the driver that she
> needs to pay 8 KWD for every delivery and it is Mumzworld who is asking for
> it.
>
> >>
> On our record, 2 boxes have been given to your office.
>
> >>
> The customer is about to give birth anytime soon and needs her order
> urgently without the need to pay for more.
>
> >>
> Kindly clarify and ensure the delivery immediately.
>
> >>
> Thank you
> Warm Regards,
>
> * >> *
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
>
>