Subject: Re: Missing Part - 600867764// SKU: AL-641213M
From: Mary Anne Agapito <[email-masked]>
To: Mark Anthony <[email-masked]>, Denmark A <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>, TTC-Ecommerce-UAE <[email-masked]>, Amir Demian <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Furqan <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <
Date: Sat, 20 Jun 2020 09:26:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mark,

Apologies for the late reply.

 @Alina D'Souza <[email-masked]>  - please arrange an urgent
collection.

@Returns.fc <[email-masked]> @Denmark A <[email-masked]>
- pls hand it over to the vendor, they confirmed this item will be replaced
with a new one. Also, pls arrange an urgent delivery when received.

Thank you all for your support.
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 8, 2020 at 9:37 AM Mark Anthony <[email-masked]>
wrote:

> Hi Mary Anne,
>
> Sorry for the inconvenience. We will replace the whole item.
> Pls send the item back to our warehouse.
>
> Regards,
> Mark
>
> ------------------------------
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Saturday, June 6, 2020 6:21 PM
> *To:* [email-masked] <[email-masked]>; Hazaroddin Syed
> Ibrahim <[email-masked]>; TTC-Ecommerce-UAE <
> [email-masked]>; Amir Demian <[email-masked]>;
> [email-masked] <[email-masked]>; [email-masked] <
> [email-masked]>; [email-masked] <[email-masked]>;
> [email-masked] <[email-masked]>; Furqan <[email-masked]
> >
> *Cc:* Hyacinth Joyce <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Ashar
> Chalakkal <[email-masked]>
> *Subject:* Re: Missing Part - 600867764// SKU: AL-641213M
>
> Hi Team,
>
> The customer only received 3 gray stand instead of 4, as shown below.
>
> PO: POMUMZ_DXB200082
>
>
>
> The customer needs one more stand, please assist.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 6, 2020 at 5:57 PM Ashar Chalakkal <[email-masked]>
> wrote:
>
> Hi Mary,
>
> This is  Toy Triangle Item.
>
> AL-641213M
>
>
>
>
> On Sat, Jun 6, 2020 at 2:06 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Ashley and Ashar,
>
> Who is the real vendor for this item?
>
> Please confirm so we would be able to escalate to the right one.
>
> @Alina D'Souza <[email-masked]> @Hyacinth Joyce <[email-masked]>
> - please hold the collection, need to check who is the real vendor as there
> 2 listed.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 6, 2020 at 11:18 AM Maricris <[email-masked]> wrote:
>
> Hi Mary Ann,
>
>
>
> Please check this PO: POMUMZ_DXB200082, I think this is not ours as we did
> not receive this PO.
>
> And as per on my attached email, we last supplied this item to Mumzworld
> last June-2018.
>
> Thanks.
>
>
>
> *BEST REGARDS**...*?
>
> *Maricris Pati*
>
>
>
>
>
>
> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot #
> C.22 Dubai Production City , opp Sign Work |
>
> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
> 2476799  | Mobile : +971 566454542
>
> www.algt-me.com
>
>
>
> P *Save a tree. Please don't print this e-mail unless it's really
> necessary*
>
>
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Saturday, June 6, 2020 10:52 AM
> *To:* Maricris <[email-masked]>
> *Cc:* Arjun <[email-masked]>; Nikil <[email-masked]>; customer care
> <[email-masked]>; Ashley Fernandes <[email-masked]>; lastmile
> <[email-masked]>; Returns.fc <[email-masked]>; Jiban <
> [email-masked]>; [email-masked]; Alina D'Souza <[email-masked]
> >
> *Subject:* Re: Missing Part - 600867764// SKU: AL-641213M
>
>
>
> Hi Maricris,
>
>
>
> Thank you for your support.
>
>
>
> @Returns.fc <[email-masked]> @Alina D'Souza
> <[email-masked]> - pls arrange the collection.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 8:47 AM Maricris <[email-masked]> wrote:
>
> Hi Mary Ann,
>
>
>
> Kindly return the item back to our warehouse for checking and evaluation.
>
>
>
> @Nikil/Arjun,
>
>
>
> Kindly check the item once receive and also check the physical stock if
> available for replacement.
>
>
>
>
>
> *BEST REGARDS**...*?
>
> *Maricris Pati*
>
>
>
>
>
>
> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot #
> C.22 Dubai Production City , opp Sign Work |
>
> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
> 2476799  | Mobile : +971 566454542
>
> www.algt-me.com
>
>
>
> P *Save a tree. Please don't print this e-mail unless it's really
> necessary*
>
>
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Friday, June 5, 2020 6:41 PM
> *To:* Jiban <[email-masked]>; Maricris <[email-masked]>; Arjun <
> [email-masked]>; Nikil <[email-masked]>; [email-masked];
> [email-masked]; Ivy <[email-masked]>
> *Cc:* customer care <[email-masked]>; Ashley Fernandes <
> [email-masked]>; lastmile <[email-masked]>; Returns.fc <
> [email-masked]>
> *Subject:* Missing Part - 600867764// SKU: AL-641213M
>
>
>
> Hi Team,
>
>
>
> The customer only received 3 gray stand instead of 4, as shown below.
>
>
>
> PO: POMUMZ_DXB200082
>
>
>
>
>
>
>
>
>
>
>
>
>
>  Kindly check and provide the missing part.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> Thank you.
>
>
> *Ashar Chalackal*
> Logistics Executive
>
> *P* +971 4 245 1359  *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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