Subject: Re: Payment Issue
From: Anas nazzal <[email-masked]>
To: Sara Ahmed <[email-masked]>
Cc: Anne D’souza <[email-masked]>, Amr Abed <[email-masked]>, Tech Team <[email-masked]>, customer care <[email-masked]>
Date: Fri, 19 Jun 2020 14:59:07 +0400
List-Id: <ccteam.mumzworld.com>

Dear Sara,

Yes, it is pointspay.
For the same below customer customer

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Fri, Jun 19, 2020 at 2:09 PM Sara Ahmed <[email-masked]> wrote:

> Hi Anas,
>
> Was this the same issue? A problem with Pointspay?
>
> On Fri, 19 Jun 2020 at 10:44, Anas nazzal <[email-masked]> wrote:
>
>> Hi Anna,
>>
>> Please note that I advised the customer to make the payment using a
>> laptop, therefore, the payment has been made.
>> But the issue still persists on mobile application
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_2593500562106768145_m_-942007453528448758_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Wed, Jun 17, 2020 at 5:21 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi All,
>>> [email-masked] is having the same issue .
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Jun 16, 2020 at 6:00 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly assist with the below customer as he is informed that
>>>> payment has not been completed due to an error message.
>>>>
>>>> Email ID [email-masked]
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_2593500562106768145_m_-942007453528448758_m_-1652415203198161432_m_7238253023707204011_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>
>
> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>