Subject: Re: Wrong Item Delivered - Order No. 600885555_2
From: Pankaj Mahey <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Fri, 19 Jun 2020 13:16:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed

The collection arranged with Arsalan Khan.

Thanks
Pankaj

On Fri, Jun 19, 2020 at 12:41 PM Syed Yakoob <[email-masked]> wrote:

> Hello Hyacinth Joyce,
>
> Upon checking the CCTV footage for the packing found that shipment
> label swapped. @lastmile <[email-masked]> please arrange
> collection for this.
>
> Best Regards,
>
> ᐧ
>
> On Fri, 19 Jun 2020 at 11:11, Syed Yakoob <[email-masked]> wrote:
>
>> Hello Joyce,
>>
>> Can you please confirm from customer what they have received exactly.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Tue, 16 Jun 2020 at 10:56, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> The customer with the above shipment is supposed to receive 11 items.
>>> She received the shipment but with a different item.
>>>
>>> Please see the below images for your reference.She received a plastic
>>> container which she did not order.
>>>
>>>
>>>
>>> Kindly check and advise ASAP. The customer wants her items delivered
>>> maximum tomorrow otherwise she wants a refund.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>> --
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