Subject: Re: PLS RETURN - 100129058// AWB: 70764119
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Fri, 19 Jun 2020 10:02:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

A gentle reminder on the above.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 17, 2020 at 7:24 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> There is an outstanding request to cancel the order but as per Pending
> With Couriers 10-06 tracker, this will be shipped on 20 June.
>
> There was an attempt to deliver before but the customer refused.
>
>
>
> Please cancel the shipment and create the CRA. The customer wants a refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, May 26, 2020 at 8:36 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> Any news?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, May 24, 2020 at 11:22 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Hussain,
>>>
>>> Please create the CRA asap.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, May 23, 2020 at 9:52 AM DXB CS <[email-masked]> wrote:
>>>
>>>> Dear Mary ,
>>>>
>>>>
>>>>
>>>> We already processed RTO .
>>>>
>>>> Once it done will update you .
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Anita D’souza
>>>>
>>>> Customer Service Team
>>>>
>>>> Mobile No: +971-504248925
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>
>>>> *DISCLAIMER: The content of this email is confidential and intended for
>>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>>> share any part of this message with any third party, without a written
>>>> consent of the sender. If you received this message by mistake, please
>>>> reply to this message and follow with its deletion.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Friday, May 22, 2020 5:41 PM
>>>> *To:* DXB CS <[email-masked]>
>>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care
>>>> <[email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>>> *Subject:* Re: PLS RETURN - 100129058// AWB: 70764119
>>>>
>>>>
>>>>
>>>> Hi Anita,
>>>>
>>>>
>>>>
>>>> The customer keeps on following up.
>>>>
>>>>
>>>>
>>>> Please do the needful.
>>>>
>>>>
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> - need your
>>>> assistance.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 21, 2020 at 2:59 PM DXB CS <[email-masked]> wrote:
>>>>
>>>> Dear Mary ,
>>>>
>>>>
>>>>
>>>> The shipment is still with us
>>>>
>>>> However we will return it asap.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Anita D’souza
>>>>
>>>> Customer Service Team
>>>>
>>>> Mobile No: +971-504248925
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>
>>>> *DISCLAIMER: The content of this email is confidential and intended for
>>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>>> share any part of this message with any third party, without a written
>>>> consent of the sender. If you received this message by mistake, please
>>>> reply to this message and follow with its deletion.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Thursday, May 21, 2020 2:56 PM
>>>> *To:* DXB CS <[email-masked]>
>>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care
>>>> <[email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>>> *Subject:* Re: PLS RETURN - 100129058// AWB: 70764119
>>>>
>>>>
>>>>
>>>> Hi Anita,
>>>>
>>>>
>>>>
>>>> Have you already returned the shipment?
>>>>
>>>>
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]>  - has it already
>>>> been returned? please create the CRA
>>>>
>>>>
>>>>
>>>> The customer is waiting for a refund.
>>>>
>>>>
>>>>
>>>> Please confirm. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, May 16, 2020 at 9:50 AM DXB CS <[email-masked]> wrote:
>>>>
>>>> Dear Mary ,
>>>>
>>>>
>>>>
>>>> The shipment is still with us
>>>>
>>>> However informed to concern team to return the shipment asap .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Anita D’souza
>>>>
>>>> Customer Service Team
>>>>
>>>> Mobile No: +971-504248925
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>
>>>> *DISCLAIMER: The content of this email is confidential and intended for
>>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>>> share any part of this message with any third party, without a written
>>>> consent of the sender. If you received this message by mistake, please
>>>> reply to this message and follow with its deletion.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Friday, May 15, 2020 9:12 PM
>>>> *To:* DXB CS <[email-masked]>
>>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care
>>>> <[email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>>> *Subject:* Re: PLS RETURN - 100129058// AWB: 70764119
>>>>
>>>>
>>>>
>>>> Hi Anita,
>>>>
>>>>
>>>>
>>>> Has this already been returned?
>>>>
>>>>
>>>>
>>>> The customer already filed a complaint to MCI.
>>>>
>>>>
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> - please create the
>>>> CRA asap to initiate the refund process
>>>>
>>>>
>>>>
>>>> Looking forward to your prompt response. Thank you
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, May 12, 2020 at 9:25 AM DXB CS <[email-masked]> wrote:
>>>>
>>>> Dear Mary,
>>>>
>>>>
>>>>
>>>> We are apologize for the delay .
>>>>
>>>> We will returned shipment , Same relayed to team.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Anita D’souza
>>>>
>>>> Customer Service Team
>>>>
>>>> Mobile No: +971-504248925
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>
>>>> *DISCLAIMER: The content of this email is confidential and intended for
>>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>>> share any part of this message with any third party, without a written
>>>> consent of the sender. If you received this message by mistake, please
>>>> reply to this message and follow with its deletion.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Monday, May 11, 2020 7:05 PM
>>>> *To:* DXB CS <[email-masked]>
>>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care
>>>> <[email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>>> *Subject:* PLS RETURN - 100129058// AWB: 70764119
>>>>
>>>>
>>>>
>>>> Hi Anita,
>>>>
>>>>
>>>>
>>>> Please return the order back to us, the customer asked to cancel the
>>>> order due to excessive delay.
>>>>
>>>>
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> -  the customer
>>>> already complained to consumer rights, please create the CRA asap once
>>>> received.
>>>>
>>>>
>>>>
>>>> The customer constantly follows up her refund through calls, chats and
>>>> emails.
>>>>
>>>>
>>>>
>>>> Please help us resolve the issue once and for all.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>