Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 18 Jun 2020 18:50:48 +0300
List-Id: <ccteam.mumzworld.com>

This is delivered, customer refused to sign the Delivery note.

On Thu, Jun 18, 2020, 5:08 PM Zubair Wahid <[email-masked]> wrote:

> Hi hussain
> The item is out for delivery, please remove it from Barq.
>
> Thanks
> Zubair
>
> On Thu, Jun 18, 2020, 4:34 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> Please dispatch it with Barq
>>
>> Below AWB: 9723484854
>>
>>
>>
>> On Thu, Jun 18, 2020 at 1:19 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> Hi Hussain
>>> Create a new AWB for this item, driver is not available this morning. We
>>> can dispatch it through shipa. Imile will not accept the shipment size.
>>>
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Wed, Jun 17, 2020 at 5:03 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> below details
>>>>
>>>> SHIP TOAlhanouf.b.alsaud Alhanouf.b.alsaud
>>>> حي الياسمين
>>>> Riyadh
>>>> Saudi Arabia Map
>>>> SHIP AREA
>>>> SHIP PHONE966544488845
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 6:01 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Please provide the details for the customer, i will try to get it
>>>>> delivered tomorrow morning
>>>>> Thanks
>>>>> Zubair
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 3:39 PM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair,
>>>>>>
>>>>>> This is an urgent order, can your driver deliver it today or tomorrow?
>>>>>> It is in Riyadh only
>>>>>>
>>>>>> Make sure to get a signature of delivery
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 4:37 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> This is available with this. We can dispatch it
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> do we dispatch
>>>>>>> it on the same AWB or will you provide a new one?
>>>>>>> Thanks
>>>>>>> Zubair
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 17, 2020 at 1:38 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please update urgently. 1 item is missing, @Zubair Wahid
>>>>>>>> <[email-masked]>  please update urgently.
>>>>>>>>
>>>>>>>>
>>>>>>>> MD-516212003
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
>>>>>>>> - Priam Frame All Terrain Matt Black
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please update urgently, customer is following up-
>>>>>>>>>
>>>>>>>>> item  MD-516212003 is missing.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mahmoud,
>>>>>>>>>>
>>>>>>>>>> Thank you for the clarification.
>>>>>>>>>>
>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu
>>>>>>>>>> Nalloor (R3PL) <[email-masked]> @Azharuddin
>>>>>>>>>> Kalamuddin (R3PL) <[email-masked]>  -
>>>>>>>>>> please check the warehouse, only 1 has been given to the courier.
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi ,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We only picked up one item and delivered it to the client as
>>>>>>>>>>> well , so if any other items should deliver to the clinet  kindly check
>>>>>>>>>>> with the warehouse because we only received one item and you will find the
>>>>>>>>>>> shipment details who entered on our system from your side show  1 item also
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards ,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>>>>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>>>>>>>>>> *To:* Mahmoud Omar
>>>>>>>>>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>>>>>> Zubair Wahid; customer care; Samiya Sheikh
>>>>>>>>>>> *Subject:* Re: Missing item: 200288724 //
>>>>>>>>>>> BarqExpress::5132288849
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Mahmoud,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Just to clarify, does it mean the missing item was delivered
>>>>>>>>>>> today?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> As per the customer, she only received 1 item before instead of
>>>>>>>>>>> 2 like what she ordered.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please confirm. Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Shipment has been delivered .
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best ,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>>>>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>>>>>>>>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>>>>>> Mahmoud Omar
>>>>>>>>>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>>>>>>>>>> *Subject:* Re: Missing item: 200288724 //
>>>>>>>>>>> BarqExpress::5132288849
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> May we have an update this case, please?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer keeps on follow up.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please confirm how many packages were handed to the courier.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly confirm how many packages this order has been shipped in.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer ordered 2 items SKU:   MD-516212003 but received
>>>>>>>>>>> only 1.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>>