Subject: Re: [EXTERNAL EMAIL]
From: Ekta Jesswani <[email-masked]>
To: Akshay Mukund <[email-masked]>
Cc: Marla Joy Laurico <[email-masked]>, customer care <[email-masked]>, Ayan Service 1 <[email-masked]>, "Support.SA" <[email-masked]>, Misha Rolland <[email-masked]>, Leena <[email-masked]>, Ismael De Gala <[email-masked]>
Date: Thu, 18 Jun 2020 18:26:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Akshay,

Thank you for the details.

Upon checking this case, I see we had raised the issue in May, and we were
directed to the KSA team.
My agents raised the issue to the concerned team, and have been following
up ever since with no response.

The customer location was shared, and the last update we have from Ismael
is that an email has been sent to the customer and item will be collected.

Attached is the email for your reference.
Please let me know what needs to be done from our end.

Thanks

Regards,
Ekta

On Thu, 18 Jun 2020 at 17:37, Akshay Mukund <[email-masked]> wrote:

> Hi Marla,
>
>
>
> For all KSA service related queries, our service centre @Ayan Service 1
> <[email-masked]> will be the point of the contact (like
> we did for the previous V10 issue)
>
>
>
> For UAE, your customer service contacts our support team directly and
> Jumbo Service centre takes it forward from there.
>
> @Ekta Jesswani <[email-masked]>/@customer care <[email-masked]>
> please share the customer details and KSA team will be in touch
>
>
>
> Hope this helps,
>
> Thanks,
>
>
>
>
> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *| email*
> [email-masked]
> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
> www.facebook.com/JumboWorld
>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>
>
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Thursday, June 18, 2020 4:28 PM
> *To:* Akshay Mukund <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Support.SA <[email-masked]>;
> Misha Rolland <[email-masked]>; Leena <[email-masked]>;
> customer care <[email-masked]>
> *Subject:* RE: [EXTERNAL EMAIL]
>
>
>
> Dear Akshay,
>
>
>
> As per our telephone conversation, forwarding to you the mail that has
> been forwarded to us.
> The customer bought the Dyson product V10 with faulty battery.
>
>
>
> Kindly advise how to move forward on this. Should we exchange it with the
> new product and send us the credit note.
>
>
>
> Moving forward let’s have a clear guideline or step by step procedure for
> everyone (Mumzworld and Dyson Team) to be able to handle this scenario
>
> in timely manner .
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Thursday, June 18, 2020 4:01 PM
> *To:* customer care <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Support.SA <[email-masked]>;
> Misha Rolland <[email-masked]>; Leena . <[email-masked]>
> *Subject:* Re: [EXTERNAL EMAIL]
> *Importance:* High
>
>
>
> Dear Team,
>
>
>
> Please do let me know whom to call to sort this issue which i have been
> following up since 3 days ago.
>
>
>
> regards,
>
> Marla
>
>
>
> On Jun 18, 2020, at 3:58 PM, Misha Rolland <[email-masked]>
> wrote:
>
>
>
> Hi Marla,
>
>
>
> Could I ask for your support on re-escalating this one?
>
>
>
> Let me know if there’s another channel I should be routing these issues
> through – as the customer is extremely unhappy now and has had no response
> from the Mumzworld team yet. (latest email attached)
>
>
>
> Appreciate your help – as always.
>
>
>
> Kind Regards,
>
>
>
> *Misha Rolland*
>
> *Sr. Ecommerce Executive * - Middle East & Africa
>
> Level 32, Reef Tower, Cluster O, JLT
>
> PO Box 5003350, Dubai, UAE
>
> M: +971 56 547 5380
>
> E: [email-masked]
>
>
>
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* 15 June 2020 12:11
> *To:* Misha Rolland <[email-masked]>; Ekta Jesswani <
> [email-masked]>
> *Cc:* Support.SA <[email-masked]>
> *Subject:* RE: [EXTERNAL EMAIL]
>
>
>
> Dear Ekta,
>
>
>
> Please do the needful.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Misha Rolland <[email-masked]>
> *Sent:* Sunday, June 14, 2020 5:16 PM
> *To:* Marla Joy Laurico <[email-masked]>; [email-masked]
> *Cc:* Support.SA <[email-masked]>
> *Subject:* RE: [EXTERNAL EMAIL]
>
>
>
> Hi Marla, Ekta,
>
>
>
> Hope you’re well.
>
>
>
> Bringing below case to your attention – can you please assist our Owner
> Experience Manager (Mariam CC)?
>
>
>
> Kind Regards,
>
>
>
> *Misha Rolland*
>
> *Sr. Ecommerce Executive * - Middle East & Africa
>
> Level 32, Reef Tower, Cluster O, JLT
>
> PO Box 5003350, Dubai, UAE
>
> M: +971 56 547 5380
>
> E: [email-masked]
>
>
>
>
>
>
> *From:* Support.SA <[email-masked]>
> *Sent:* 14 June 2020 17:14
> *To:* Misha Rolland <[email-masked]>
> *Subject:* FW: [EXTERNAL EMAIL]
>
>
>
> Hi Misha,
>
>
>
> Could you get me in touch with the CS manager of Mumzworld? The below
> customer received a V10 with a faulty battery and she’s not able to get a
> clear direction from MZ.
>
>
>
> Regards,
>
> Mariam Khafagy
>
> Owner Experience Manager - MEA
>
> Level 32 Reef Tower, Cluster O, JLT Dubai, PO Box 5003350, Dubai, UAE
>
> M: +971 56 525 9272
>
> E: [email-masked]
>
>
>
>
>
>
>
>
> *From:* أمل المالكي <[email-masked]>
> *Sent:* 13 June 2020 16:41
> *To:* Support.SA <[email-masked]>
> *Subject:* [EXTERNAL EMAIL]
>
>
>
>
> السلام عليكم ورحمة الله وبركاته
>
> وصلني منتج مكنسة دايسون v10 من موقع عالم الأمهات بتاريخ ٥ مايو لكن
> البطاريه معطله
>
> راسلت الموقع واتواصل معاهم لكن مافي تجاوب منهم مالعمل؟.
>
> اتمنى الرد والتجاوب معي
>
>
> تم الإرسال من هاتف Huawei الخاص بي
>
> <Mail Attachment.eml>
>
>
> E-mail Disclaimer: This e-mail and any attachments may contain
> confidential and privileged information. If you are not the intended
> recipient, please notify the sender immediately by return e-mail, delete
> this e-mail and destroy any copies. Any dissemination or use of this
> information by a person other than the intended recipient is unauthorized
> and may be illegal.
>

-- 
*Regards, *