Subject: Re: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
From: Yaseen Shaqra <[email-masked]>
To: Service Center 1 Dyson <[email-masked]>
Cc: Akshay Mukund <[email-masked]>, Ismael De Gala <[email-masked]>, Misha Rolland <[email-masked]>, "[email-masked]" <[email-masked]>, Veronique Bachmann <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Mohamed Almozain <[email-masked]>, Ahmed Saleh <[email-masked]>, Mariam Khafagy <[email-masked]>
Date: Thu, 18 Jun 2020 18:13:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update us on the case

On Mon, Jun 15, 2020 at 9:02 PM Service Center 1 Dyson <
[email-masked]> wrote:

> Hi Akshay,
>
>
>
> We sent email to the customer for collection the unit by our courier
> partner and we will do the needful.
>
>
>
> Best regards;
>
>
>
> Moataz Mohammed
>
>
>
> *From: *Akshay Mukund <[email-masked]>
> *Date: *Monday, June 15, 2020 at 1:04 PM
> *To: *Yaseen Shaqra <[email-masked]>, Ismael De Gala <
> [email-masked]>, Ayan Service 1 <[email-masked]>
> *Cc: *Misha Rolland <[email-masked]>, "[email-masked]" <
> [email-masked]>, Veronique Bachmann <[email-masked]>, Ekta
> Jesswani <[email-masked]>, customer care <[email-masked]>
> *Subject: *RE: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> @Ayan Service 1 <[email-masked]>  - please do get in
> touch with the customer below for her defective item-
>
>
>
> Name: Amal al maleky
> Address: Taif , king khaled st
>
> Number: 966535551044
>
> Unit- V10 ABSOLUTE
>
>
>
>
>
>
> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *| email*
> [email-masked]
> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
> www.facebook.com/JumboWorld
>  Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Sunday, June 14, 2020 3:45 PM
> *To:* Ismael De Gala <[email-masked]>
> *Cc:* Akshay Mukund <[email-masked]>; Misha Rolland <
> [email-masked]>; [email-masked]; Ayan Service 1 <
> [email-masked]>; Veronique Bachmann <
> [email-masked]>; Ekta Jesswani <[email-masked]>; customer
> care <[email-masked]>
> *Subject:* Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Hi Ismael,
>
>
>
> Please update us urgently on the collection, the customer is waiting for
> the collection
>
>
>
> On Tue, Jun 2, 2020 at 2:51 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please update us on the case
>
>
>
> On Mon, May 18, 2020 at 9:44 AM Ismael De Gala <[email-masked]>
> wrote:
>
> Hi Akshay,
>
>
>
> Our service center is still close in KSA due to Covid19.
>
> This might be after Eid if no further restriction will be impose by the
> Government.
>
> Once we reopen we will contact the customer to replace the battery.
>
> Thanks.
>
>
>
> Regards,
>
>
>
> *Ismael De Gala*
>
> Service Manager – MEA
>
> Dyson, Dubai U.A.E.
>
> Level 32, Reef Tower, Cluster O, Jumeirah Lakes Tower
>
> P.O. Box 5003350
>
> M: +971 50 915 6089
>
> E: [email-masked]
>
> W: www.dyson.ae
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.dyson.ae_&d=DwMFAg&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=f_KFOfpjVwdITigaqdHTzu34PGEzjlxMPikzpsUk_bg&m=mrXO-QHv5TB95o6rGGi_WulPMUkJOqw9jahsiqasUGA&s=Bg8GsMEBKsbxtcydzmvhoSGf8ZNfrzKGnM_EKXvXSZY&e=>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* 18 May 2020 09:13 AM
> *To:* Akshay Mukund <[email-masked]>
> *Cc:* Misha Rolland <[email-masked]>; [email-masked]; Ayan
> Service 1 <[email-masked]>; Ismael De Gala <
> [email-masked]>; Veronique Bachmann <[email-masked]>;
> Ekta Jesswani <[email-masked]>
> *Subject:* Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Hi Akshay,
>
>
>
> Please find the details below
>
>
>
> Dyson - V10 Cordless Vacuum Cleaner - Absolute
>
>
>
>
>
> On Thu, May 14, 2020 at 5:39 PM Akshay Mukund <[email-masked]>
> wrote:
>
> @Ayan Service 1 <[email-masked]>@Ismael De Gala
> <[email-masked]>
>
> Hello all, the below customer purchased a vacuum via Mumzworld and would
> like to fix her battery. Her details are as below –
>
>
>
> Name: Amal al maleky
> Address: Taif , king khaled st
>
> Number: 966535551044
>
>
>
> @Yaseen Shaqra <[email-masked]> can you let us know the model
> number as well?
>
>
>
> Thanks,
>
>
>
>
> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *| email*
> [email-masked]
> www.twitter.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC6mV72E7$>
>  *|* <http://www.jumbo.ae>www.facebook.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MCyGTbGEU$>
>  Corporate website: www.jumbogroup.com
> <https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC1Pzx8GS$>
>  *|* Buy online at: www.jumbo.ae
>
>
>
>
>
> *From:* Akshay Mukund
> *Sent:* Thursday, May 14, 2020 5:35 PM
> *To:* Yaseen Shaqra <[email-masked]>; [email-masked];
> [email-masked]
> *Cc:* Veronique Bachmann <[email-masked]>; Ekta Jesswani <
> [email-masked]>
> *Subject:* RE: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Hi Yaseen,
>
>
>
> We will forward his to the KSA service team and they will take it from
> here.
>
>
>
> Thanks,
>
>
>
>
> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *| email*
> [email-masked]
> www.twitter.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC6mV72E7$>
>  *|* <http://www.jumbo.ae>www.facebook.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MCyGTbGEU$>
>  Corporate website: www.jumbogroup.com
> <https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC1Pzx8GS$>
>  *|* Buy online at: www.jumbo.ae
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Thursday, May 14, 2020 4:12 PM
> *To:* [email-masked]; Akshay Mukund <[email-masked]>;
> [email-masked]
> *Cc:* Veronique Bachmann <[email-masked]>; Ekta Jesswani <
> [email-masked]>
> *Subject:* Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Hi Akshay,
>
>
>
> Hope you are doing well
>
>
>
> Kindly note that the customer agreed to collect the product.
>
>
>
> Please find the details below
>
>
>
> Name: Amal al maleky
> Address: Taif , king khaled st
>
> Number: 966535551044
>
>
>
> Kindly do the needful and update us
>
>
>
> Thanks
>
>
>
> On Wed, May 13, 2020 at 4:01 PM Veronique Bachmann <
> [email-masked]> wrote:
>
>
>
>
>
> *From: *Marla Joy Laurico <[email-masked]>
> *Date: *Wednesday, 13 May 2020 at 3:04 PM
> *To: *Veronique Bachmann <[email-masked]>
> *Subject: *RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Dear Veronique,
>
>
>
> His name is Akshay and you can send mail he will sort it out.
>
>
>
> I marked him on the mail, his waiting for the details.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Veronique Bachmann <[email-masked]>
> *Sent:* Wednesday, May 13, 2020 2:23 PM
> *To:* Marla Joy Laurico <[email-masked]>
> *Subject:* Re: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> What is the team name and phone so we can contact them after we reached
> out to the customer
>
>
>
> *From: *Marla Joy Laurico <[email-masked]>
> *Date: *Wednesday, 13 May 2020 at 1:56 PM
> *To: *Veronique Bachmann <[email-masked]>, Akshay Mukund <
> [email-masked]>
> *Cc: *customer care <[email-masked]>, Ekta Jesswani <
> [email-masked]>
> *Subject: *RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Dear Veronique,
>
>
>
> As per telephone conversation, Dyson team wants to be in touch with the
> customer to be
>
> able to assist. This team is the authorize repair of Dyson.
>
>
>
> Appreciate if you can share all the details.
>
>
>
>
>
> Akshay in reading,
>
>
>
> Please treat this case as TOP TOP PRIORITY.
>
> Kindly ensure to assist the customer within this day.
>
>
>
> Regards,
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Wednesday, May 13, 2020 12:47 PM
> *To:* Veronique Bachmann <[email-masked]>
> *Subject:* FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Please help this is urgent case.
>
>
>
> Regards,
>
> Marla
>
>
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Wednesday, May 13, 2020 10:16 AM
> *To:* customer care <[email-masked]>; Ekta Jesswani <
> [email-masked]>
> *Cc:* 'Misha Rolland' <[email-masked]>
> *Subject:* RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>
>
>
> Dear All,
>
>
>
> Appreciate if you can look into the below concern and do the needful on
> urgent basis.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Misha Rolland <[email-masked]>
> *Sent:* Wednesday, May 13, 2020 10:12 AM
> *To:* Marla Joy Laurico <[email-masked]>
> *Subject:* FW: [EXTERNAL EMAIL]
> *Importance:* High
>
>
>
> Hi Marla,
>
>
>
> As per my previous email (attached) we’ve received direct complaints about
> your customer service team – they seem to be ignoring customer requests.
>
>
>
> I’m concerned about the damage to our reputation here – as we’re unable to
> assist the customer directly so we’re relying on the Mumzworld Customer
> Support team.
>
>
>
> This customer needs to be contact today. Please can you urgently respond
> with an assurance that you’ve flagged this internally?
>
>
>
> Appreciate your support.
>
>
>
> Kind Regards,
>
>
>
> *Misha Rolland*
>
> *Sr. Ecommerce Executive * - Middle East & Africa
>
> Level 32, Reef Tower, Cluster O, JLT
>
> PO Box 5003350, Dubai, UAE
>
> M: +971 56 547 5380
>
> E: [email-masked]
>
>
>
>
>
>
>
>
>
>
> *From:* أمل المالكي <[email-masked]>
> *Sent:* 13 May 2020 04:29
> *To:* Support.SA <[email-masked]>
> *Subject:* [EXTERNAL EMAIL]
>
>
>
>
> السلام عليكم ورحمة الله وبركاته
>
> راسلتكم قبل كم يوم بخصوص وصل مكنسة دايسون v10 من موقع عالم الأمهات وفيها
> مشكلة في البطاريه
>
> قلتوا الموقع بتواصل معي لكن لحد الان ما كلموني..
>
> هل هم بيرسلون لي مكنسة بديله ووقت التسليم يكلموني؟
>
> أو انهم بيكلمون قبل الإرسال؟
>
> محتاجه المكنسة توصل خلال هذه الفترة
>
> وهم مايردون على ايملاتي وماعندهم رقم للتواصل
>
> اعتذر عن الازعاج..
>
> وشكرا لتعاونكم..
> مُرسل من هاتف Huawei الخاص بي
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.mumzworld.com_&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=yhTviFfDUd3dWF2T-mPVpMmdEOu4LPMwtoR3W6wHvCc&s=MRfla37lz_HhlNXljqvD6NcrkINUUKMwCQ5Zb6VwQRY&e=>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> E-mail Disclaimer: This e-mail and any attachments may contain
> confidential and privileged information. If you are not the intended
> recipient, please notify the sender immediately by return e-mail, delete
> this e-mail and destroy any copies. Any dissemination or use of this
> information by a person other than the intended recipient is unauthorized
> and may be illegal.
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC5_Ns3Po$>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC5_Ns3Po$>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC5_Ns3Po$>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> E-mail Disclaimer: This e-mail and any attachments may contain
> confidential and privileged information. If you are not the intended
> recipient, please notify the sender immediately by return e-mail, delete
> this e-mail and destroy any copies. Any dissemination or use of this
> information by a person other than the intended recipient is unauthorized
> and may be illegal.
>
> *Disclaimer:*
>
> *The content of this electronic communication is intended solely for the
> use of the individual or entity to whom it is addressed and any others who
> are specifically authorized to receive it. It may contain confidential or
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>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE