Subject: Re: Very Urgent Return Order #600868609 - CRA_AR_RE12523
From: "Alina D'Souza" <[email-masked]>
To: Umang Mehrotra <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Yaseen Shaqra <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Mohit Caleb <[email-masked]>
Date: Thu, 18 Jun 2020 17:53:51 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Umang,

@Yaseen Shaqra <[email-masked]> as discussed that its more than 7
days yet we had accepted the request. Please manage customers expectations

Regards,
Alina

On Thu, Jun 18, 2020 at 5:48 PM Umang Mehrotra <[email-masked]> wrote:

> -3PL,
>
>
>
> Hi Alina,
>
>
>
> As updated on Zendesk, this order was placed on 25th of May and delivered
> on 29th of May and customer has raised the complaint on 6th of June which
> has already crossed the timeline for any complaints.
>
>
>
> Also, one thing to note that this item comes in a brand box so there are
> very less chances of it being used or an old item.
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Alina D'Souza [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 5:31 PM
> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Mohit Caleb <
> [email-masked]>
> *Cc:* Taiba <[email-masked]>; Eugene Mugisa <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Mostafa saad <[email-masked]>; Yaseen Shaqra <
> [email-masked]>
> *Subject:* Re: Very Urgent Return Order #600868609 - CRA_AR_RE12523
>
>
>
> Hi Denmark/ Umang,
>
>
>
> Customer claims received the item in this condition
>
>
>
> @Mohit Caleb <[email-masked]> please advise packaging as customer
> claims received it old used item
>
>
>
>
>
>
>
> Order #600868609
> <https://mumzworldhelp.zendesk.com/agent/tickets/600868609>
>
> Products Details
> Sku :MBN-MBN-5712982165365
> Name :Konges Slojd - Kapok Junior Duvet - White
> Date Placed :2020-05-25 14:06:09
> Date Shipped :2020-05-29 08:35:38
> Qty Ordered :1.0000
> Amount :442.86
> Shipping Country:United Arab Emirates
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
>
>
> On Mon, Jun 15, 2020 at 5:00 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Taiba,
>
>
>
> Please arrange the collection at the soonest
>
>
>
> JB281945
>
>
>
>
>
> On Sun, Jun 14, 2020 at 4:05 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Yaseen
>
>
>
> Please make sure to add this collection on the sheet to proceed.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Sun, Jun 14, 2020 at 1:55 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> Hope you are well
>
>
>
> Please arrange the collection for the customer at the soonest
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>