Subject: Re: Order #700236031 CRA_AR_RE12116
From: "Alina D'Souza" <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 18 Jun 2020 17:51:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Umang,

Please advise what item was received for the CRA refunded and to proceed GC

Regards,
Alina

On Thu, Jun 18, 2020 at 5:39 PM Alina D'Souza <[email-masked]> wrote:

> HI Mac,
>
> You sure that both the below items are with customer. We wont give GC
> until the item has been collected
>
>
> Regards,
> Alina
>
> On Thu, Jun 18, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Alina,
>>
>> The customer called because no one collected the item from her yet. I was
>> also confused as it says CRA refunded.
>>
>> She is ok with GC or replacement.
>>
>> Please check. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 18, 2020 at 5:14 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Mac,
>>>
>>> Please confirm again with customer what has not been collected and what
>>> was received for the CRA
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, Jun 18, 2020 at 5:03 PM Umang Mehrotra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Alina,
>>>>
>>>>
>>>>
>>>> The subjected CRA was created on 20th May 2020 by Shajeeb which was
>>>> assigned to Jeebly (JB253795) and we received it in WH on 28th May,
>>>> upon checking we received the item under the CRA and CRA is in Refunded
>>>> status.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Umang Mehrotra
>>>>
>>>>
>>>>
>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>> *Sent:* Thursday, June 18, 2020 4:55 PM
>>>> *To:* Umang Mehrotra <[email-masked]>; Mohamed Magdy <
>>>> [email-masked]>; Denmark A <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Asad <[email-masked]>;
>>>> Ekta Jesswani <[email-masked]>
>>>> *Subject:* Order #700236031 CRA_AR_RE12116
>>>>
>>>>
>>>>
>>>> Hi Umang / Magdy,
>>>>
>>>>
>>>>
>>>> Customer claims that the item is with them and why is the CRA refunded.
>>>>
>>>>
>>>>
>>>> Please advise if we have the item
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>