Subject: Re: Order #700236031 CRA_AR_RE12116
From: "Alina D'Souza" <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 18 Jun 2020 17:39:14 +0400
List-Id: <ccteam.mumzworld.com>

HI Mac,

You sure that both the below items are with customer. We wont give GC until
the item has been collected

Regards,
Alina

On Thu, Jun 18, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Alina,
>
> The customer called because no one collected the item from her yet. I was
> also confused as it says CRA refunded.
>
> She is ok with GC or replacement.
>
> Please check. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 18, 2020 at 5:14 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Mac,
>>
>> Please confirm again with customer what has not been collected and what
>> was received for the CRA
>>
>> Regards,
>> Alina
>>
>> On Thu, Jun 18, 2020 at 5:03 PM Umang Mehrotra <[email-masked]>
>> wrote:
>>
>>> Hi Alina,
>>>
>>>
>>>
>>> The subjected CRA was created on 20th May 2020 by Shajeeb which was
>>> assigned to Jeebly (JB253795) and we received it in WH on 28th May,
>>> upon checking we received the item under the CRA and CRA is in Refunded
>>> status.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>> *Sent:* Thursday, June 18, 2020 4:55 PM
>>> *To:* Umang Mehrotra <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>; Denmark A <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Asad <[email-masked]>;
>>> Ekta Jesswani <[email-masked]>
>>> *Subject:* Order #700236031 CRA_AR_RE12116
>>>
>>>
>>>
>>> Hi Umang / Magdy,
>>>
>>>
>>>
>>> Customer claims that the item is with them and why is the CRA refunded.
>>>
>>>
>>>
>>> Please advise if we have the item
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>