Subject: Re: Order #700236031 CRA_AR_RE12116
From: Mary Anne Agapito <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 18 Jun 2020 17:34:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

The customer called because no one collected the item from her yet. I was
also confused as it says CRA refunded.

She is ok with GC or replacement.

Please check. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 18, 2020 at 5:14 PM Alina D'Souza <[email-masked]> wrote:

> Hi Mac,
>
> Please confirm again with customer what has not been collected and what
> was received for the CRA
>
> Regards,
> Alina
>
> On Thu, Jun 18, 2020 at 5:03 PM Umang Mehrotra <[email-masked]>
> wrote:
>
>> Hi Alina,
>>
>>
>>
>> The subjected CRA was created on 20th May 2020 by Shajeeb which was
>> assigned to Jeebly (JB253795) and we received it in WH on 28th May, upon
>> checking we received the item under the CRA and CRA is in Refunded status.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Alina D'Souza [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 4:55 PM
>> *To:* Umang Mehrotra <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Denmark A <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Asad <[email-masked]>;
>> Ekta Jesswani <[email-masked]>
>> *Subject:* Order #700236031 CRA_AR_RE12116
>>
>>
>>
>> Hi Umang / Magdy,
>>
>>
>>
>> Customer claims that the item is with them and why is the CRA refunded.
>>
>>
>>
>> Please advise if we have the item
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>