Subject: Re: DHL-Express::3409698633 - SO# 600817141
From: Radwa Ali <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Ronald Gaviola <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 18 Jun 2020 17:19:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
I have contacted the recipient and she was not aware her friend has
escalated this request and she is now not answering to confirm if she okai
with the collection.
The sender (Jinan) was very frustrated when we advised we can collect and
refund as it was unacceptable and disrespectful to ask for the gift back
when it was delivered.
This has been our customer since Jan 2015 and her total revenue
is 23,113.94 AED.
Can we grant an exception as we will definitely lose this customer?

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Jun 18, 2020 at 3:23 PM Eugene Mugisa <[email-masked]> wrote:

> Thanks @Moataz Salah El Din <[email-masked]>!
>
>
>
> Please confirm once picked to proceed with refund to CC
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Moataz Salah El Din <[email-masked]>
> *Sent:* Thursday, June 18, 2020 2:36 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Ronald Gaviola <
> [email-masked]>; lastmile <[email-masked]>; customer care <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: DHL-Express::3409698633 - SO# 600817141
>
>
>
> Hi Eugene,
>
> Collcetion arranged by DHL under AWB# *9730503753*
>
>
>
> On Thu, 18 Jun 2020 at 14:31, Eugene Mugisa <[email-masked]> wrote:
>
> @Moataz Salah El Din <[email-masked]>
>
>
>
> As discussed, the customer is waiting for the refund. Please arrange
> collection from the customer to return this back to us.
>
>
>
> Weight is 4.7Kg.
>
>
>
> Please share AWB once done.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Eugene Mugisa <[email-masked]>
> *Sent:* Thursday, June 18, 2020 2:22 PM
> *To:* 'Radwa Ali' <[email-masked]>; Ronald Gaviola <
> [email-masked]>; lastmile <[email-masked]>
> *Cc:* customer care <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>
>
>
> + @Ronald Gaviola <[email-masked]>
>
>
>
> Please confirm if this order was cancelled before shipping. 600817141
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Monday, May 25, 2020 12:07 PM
> *To:* Ronald Gaviola <[email-masked]>; lastmile <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* DHL-Express::3409698633 - SO# 600817141
>
>
>
> Hi Ronald and Lastmile,
>
> Please cancel the shipping of this order as the customer requested to
> cancel multiple times.
>
> The Customer wants a refund ASAP.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
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> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ--mTqOWGAh0%2B_oet7rn3cRSgH6eR_eQ%3D%3D2E61AMDjG86A%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>