Subject: Re: KSA Returned order 28-05-2020
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, "Asad ." <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Thu, 18 Jun 2020 17:10:05 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Can you please locate this order in returns ?

On Thu, Jun 18, 2020 at 4:59 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> The customer keeps on asking for a refund. It has been collected a long
> time ago but still, there is no CRA.
>
> Here is the order number 200267155
> SKU: SV-ET000-001DELUXE  ( 1 PC)
>
> Please update the customer is extremely upset and threatened to file a
> complaint.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 15, 2020 at 1:04 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Dears,
>>
>> The order has been confirmed returned from Moataz list returned order,
>> Please raise CRA.
>>  New order as a replacement was placed, order #200302764  as the
>> customer can't wait for any longer.
>>
>> Thanks,
>> Amani
>>
>> On Wed, Jun 10, 2020 at 11:40 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Hi Zubair,
>>>
>>> Please assist in order 200234298. the customer is following up closely.
>>> The CRA is not yet updated .
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Mon, Jun 8, 2020 at 8:07 PM Farrah A. <[email-masked]> wrote:
>>>
>>>> Hello team,
>>>>
>>>> Any update?  can you please prioritize this order #100128792 the cst is
>>>> waiting for the refund.
>>>> It's a returned item SKU:  PLEX-PTY1111005
>>>> imile awb# 605062056393
>>>>
>>>>
>>>> Many thanks
>>>>
>>>> On Thu, May 28, 2020 at 1:35 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain
>>>>> I will get back to you with an update shortly
>>>>>
>>>>> Thanks
>>>>> Zubair
>>>>>
>>>>>
>>>>> On Thu, May 28, 2020 at 1:11 PM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> ++ Zubair.
>>>>>>
>>>>>> This is the most recent list from Moataz.
>>>>>> Can we please prioritize it asap.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 2:01 PM Moataz Salah El Din <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Hussain,
>>>>>>> Attached the list of 327 successfully returned shipments as per the
>>>>>>> couriers' confirmation, Please cross check with Tamer warehouse and create
>>>>>>> CRA's to proceed the refunds.
>>>>>>>
>>>>>>> --
>>>>>>> *Best regards,*
>>>>>>> *Moataz Salah El-Din*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>>> www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>