Subject: Re: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective
From: Denmark A <[email-masked]>
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, [email-masked]
Date: Thu, 18 Jun 2020 16:24:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Husain,

Please find the attached VRA  under the sales order of 600835493.
Apologies for the confusion thank you.

Regards,
Den mark

On Thu, Jun 18, 2020 at 4:13 PM Husain <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> Attached CN.
>
> I believe there were 2 units, but you had send VRA for only 1 unit.
>
>
>
> Please confirm.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, June 17, 2020 4:27 PM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>; [email-masked]
> *Subject:* Re: Order #600808187 // Order #600835493 // PS-DP8026-G //
> D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective
>
>
>
> Hi Husain,
>
>
>
>
>
> Please find the attached VRA copy for your reference and issue us a credit
> note.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 17, 2020 at 1:10 PM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> As per our inspection team, 1 Item is working and 1 is defective.
>
> Please confirm if this requires a CN to process.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, June 17, 2020 11:55 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>; [email-masked]
> *Subject:* Re: Order #600808187 // Order #600835493 // PS-DP8026-G //
> D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective
>
>
>
> Dear Husain,
>
>
>
> Any Update on this thank you.
>
>
>
> Regards,
>
>
>
> On Tue, Jun 2, 2020 at 4:34 PM Denmark A <[email-masked]> wrote:
>
> Hi Husain,
>
>
>
> Noted with thanks.
>
>
>
> Den mark
>
>
>
> On Tue, Jun 2, 2020 at 4:20 PM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> As requested earlier, please take a prior video of the Item before getting
> it collected from your side.
>
> Also request customer to provide the complete details of what exactly is
> not working.
>
>
>
> I will accept the item this time, but I would request you to please follow
> above so we can provide quick solutions for future issues.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, June 2, 2020 3:40 PM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600808187 // Order #600835493 // PS-DP8026-G //
> D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective
>
>
>
> Hi Husain,
>
>
>
> Item is already with us please accept and investigate further.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, May 31, 2020 at 2:50 PM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> We do not have a problem taking the item back.
>
> Only thing is if we have clarity as in what exactly is causing the issue
> we can fix it much faster.
>
>
>
> Can you request customer for a video?
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, May 31, 2020 10:27 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600808187 // Order #600835493 // PS-DP8026-G //
> D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective
>
>
>
> Hi Husain,
>
>
>
> As per customer the item is replaced with the new one but still the same
> issue that the item is not working properly please allow us to send it back
> to you and investigate further.
>
>
>
> Regards,
>
>
>
>
>
>
>
> On Sun, May 31, 2020 at 10:23 AM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> As per below customer complaint, 600835493 but the item received has the
> same issue
>
>
>
> But what is the Issue?
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, May 31, 2020 9:24 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power
> - 1:10 R/C Black Beast // Quantity 2 // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer comments ; Received 2 QTY defective, 600835493 but the item
> received has the same issue
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
>