Subject: Re: Missing wheels 600857609 // Baby Plus - Twin Stroller With Reclining Seat - Red
From: Denmark A <[email-masked]>
To: "Arafath {YL Online}" <[email-masked]>
Cc: April De Torres <[email-masked]>, Arun Menon <[email-masked]>, YOUNGLIFE DO <[email-masked]>, Rashid PK <[email-masked]>, Mostafa saad <[email-masked]>, Kenneth Nwaso <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Thu, 18 Jun 2020 15:38:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Arafath,

Replacement item received with thanks.

@customer care <[email-masked]> @Samiya Sheikh
<[email-masked]> item
bound to reship today 18/06/2020.

@Mostafa saad <[email-masked]> Please assist us to reship back the
package to the below customer.

Regards,
Den mark

On Wed, Jun 17, 2020 at 11:38 AM Arafath {YL Online} <
[email-masked]> wrote:

> Hello,
>
>
>
> POC: NOUSHAD
>
> Mob- 0561712956
>
>
>
> YOUNGLIFE WAREHOUSE
>
> GEEPAS HEAD OFFICE
>
> P.O. Box #18742,
>
> Techno Park,
>
> Jebel Ali, Dubai,
>
> U.A.E
>
>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* 17 June 2020 10:47
> *To:* Arafath {YL Online}
> *Cc:* April De Torres; Arun Menon; YOUNGLIFE DO; Rashid PK; Mostafa saad;
> Kenneth Nwaso; customer care; Mary Anne Agapito; Samiya Sheikh
> *Subject:* Re: Missing wheels 600857609 // Baby Plus - Twin Stroller With
> Reclining Seat - Red
>
>
>
> Hi Arafath,
>
>
>
> We will dispatch the item today, could you please give us your complete
> address and person to contact  to whom we will hand over the item thank
> you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 17, 2020 at 10:38 AM Arafath {YL Online} <
> [email-masked]> wrote:
>
> Hi april,
>
>
>
> the spare part is not available,
>
> So we request you to return the item at the earliest, and we send back you
> the new one.
>
>
>
> Thanks & Regards,
>
> Araftah
>
>
>
> *From:* April De Torres [mailto:[email-masked]]
> *Sent:* 16 June 2020 09:23
> *To:* Arun Menon; YOUNGLIFE DO; Rashid PK; Arafath {YL Online}
> *Cc:* Denmark A; Mostafa saad; Kenneth Nwaso; customer care; Mary Anne
> Agapito; Samiya Sheikh
> *Subject:* Re: Missing wheels 600857609 // Baby Plus - Twin Stroller With
> Reclining Seat - Red
>
>
>
> Team
>
>
>
> Can somebody respond here? Thanks.
>
>
>
>
>
>
>
> On Mon, Jun 15, 2020 at 11:12 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi @April De Torres <[email-masked]>
>
>
>
> Kindly assist
>
>
>
> Regards
>
>
>
> On Mon, Jun 15, 2020 at 11:09 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Kindly update urgently and provide the 2nd wheel urgently.
>
>
>
> Regards
>
>
>
> On Sat, Jun 13, 2020 at 12:07 PM Denmark A <[email-masked]> wrote:
>
> Hi Arun,
>
>
>
> Please respond.
>
>
>
> Regards,
>
>
>
> On Wed, Jun 10, 2020 at 11:28 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Arun,
>
>
>
> Please update us urgently, the customer keeps on following up.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, Jun 10, 2020 at 11:19 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Arun,
>
>
>
> 2 front wheels were missing from the stroller but only 1 was received by
> our team, Kindly provide the 2nd front wheel and update us urgently.
>
>
>
> Regards
>
>
>
> On Sun, Jun 7, 2020 at 3:41 PM Denmark A <[email-masked]> wrote:
>
> @Samiya Sheikh <[email-masked]> Please be informed that upon
> checking the item  to send it back to the customer we found out that the
> front wheel is missing ,we just received only 1 piece from the vendor.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, May 28, 2020 at 4:53 PM Denmark A <[email-masked]> wrote:
>
> Dear All,
>
>
>
> Spare item received and bound to reship to customer.
>
>
>
> @Mostafa saad <[email-masked]> Please assist us to send the item
> back to the customer to the below address.
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Tue, May 26, 2020 at 5:19 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>   Hi Team,
>
>
>
> Kindly note the below, arrange collection of the wheels.
>
>
>
> Regards
>
>
>
> ---------- Forwarded message ---------
> From: *Arafath {YL Online}* <[email-masked]>
> Date: Tue, May 26, 2020 at 3:17 PM
> Subject: RE: Missing wheels 600857609 // Baby Plus - Twin Stroller With
> Reclining Seat - Red
> To: Arun Menon <[email-masked]>, Samiya Sheikh <
> [email-masked]>
> Cc: customer care <[email-masked]>, April De Torres <
> [email-masked]>, Sajan E. <[email-masked]>
>
>
>
> Hi Samiya,
>
>
>
> Wheel is ready here for collection.
>
>
>
>
>
> Thanks,
>
> Arafath
>
>
>
>
>
>
>
> *From:* Arun Menon
> *Sent:* 26 May 2020 12:03
> *To:* Samiya Sheikh; Arafath {YL Online}; Sajan E.
> *Cc:* customer care; April De Torres
> *Subject:* RE: Missing wheels 600857609 // Baby Plus - Twin Stroller With
> Reclining Seat - Red
>
>
>
> Arafath,
>
>
>
> Pls confirm..
>
>
>
>
>
> *Arun Menon*
>
> Manager – Finance
>
> Younglife Trading
>
> PO Box # 18742, UAE
>
> Tel +9710 48163075 |  GSM +9715 61137257 |  Fax +9714 8807223 |
> E:[email-masked]
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* 26 May 2020 12:02
> *To:* Arun Menon
> *Cc:* customer care; April De Torres
> *Subject:* Re: Missing wheels 600857609 // Baby Plus - Twin Stroller With
> Reclining Seat - Red
>
>
>
> Hi Arun,
>
>
>
> the following customer received her item but the front wheels are missing:
> Kindly check and update if the wheels are available.
>
>
>
> @April De Torres <[email-masked]> kindly assist.
>
>
>
> Regards
>
>
>
> On Mon, May 25, 2020 at 10:14 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Kindly assist.
>
>
>
> Regards
>
>
>
> On Sat, May 23, 2020 at 12:08 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Arun,
>
>
>
> the following customer received her item but the front wheels are missing:
> Kindly check and update if the wheels are available.
>
>
>
> Regards
>
>