Subject: Re: Order #600699369 // Incident #784992 // Sku :AEW-Bd008P // Megastar - 24v Snazzy Electric Foldable Scooter - Purple // Defective
From: Denmark A <[email-masked]>
To: "Simba ." <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, fayz majid latif <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Thu, 18 Jun 2020 15:05:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Simba,

Please find the attached VRA copy for your reference and issue us a credit
note.

Regards,

On Sun, Jun 7, 2020 at 10:52 PM Simba . <[email-masked]> wrote:

> Hi Denmark,
>
> This scooter was given a long time ago.
>
> On Thu, 4 Jun 2020, 10:36 Denmark A, <[email-masked]> wrote:
>
>> Hi Simba,
>>
>> Please update here.
>>
>> Regards,
>> Den mark
>>
>> On Tue, May 19, 2020 at 3:07 PM Denmark A <[email-masked]> wrote:
>>
>>> Hi Simba,
>>>
>>> Good day!
>>>
>>>  This Subject Order 600699369  is pending at your end, the one you send
>>> it back to us is different sales order but same item see the below subject
>>> line that you already handed over to us.
>>>
>>> 600724570 // AEW-Bd008P : Megastar - 24v Snazzy Electric Foldable
>>> Scooter - Purple // POMUMZ_DXB147610 // Defective
>>>
>>> The red in color subject line already has a Credit Note given by
>>> you last April 15 , 2020.
>>> Please check and confirm.
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>>
>>> On Tue, May 19, 2020 at 12:32 AM Simba . <[email-masked]>
>>> wrote:
>>>
>>>> Dear Alina,
>>>>
>>>> This item was sent repaired and given back to you. I will check and
>>>> send the DN tomorrow.
>>>>
>>>> On Mon, 18 May 2020, 12:14 Alina D'Souza, <[email-masked]> wrote:
>>>>
>>>>> @Umang Mehrotra <[email-masked]> this order is since Feb
>>>>> customer wants Refund no longer needs the item.
>>>>>
>>>>> GC issued please update the CRA @Denmark A <[email-masked]>
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Sun, Apr 12, 2020 at 7:17 PM Simba . <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Umang,
>>>>>>
>>>>>> Please bear with me,I will give you an update tomorrow morning on
>>>>>> when we can have this done.
>>>>>>
>>>>>> On Sun, 12 Apr 2020, 19:12 Umang Mehrotra, <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> What is the update here?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Umang Mehrotra
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Simba . [mailto:[email-masked]]
>>>>>>> *Sent:* Monday, March 30, 2020 9:58 AM
>>>>>>> *To:* Umang Mehrotra <[email-masked]>
>>>>>>> *Cc:* fayz majid latif <[email-masked]>; customer care <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>> Kenneth Nwaso <[email-masked]>; Denmark A <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Order #600699369 // Incident #784992 // Sku
>>>>>>> :AEW-Bd008P // Megastar - 24v Snazzy Electric Foldable Scooter - Purple //
>>>>>>> Defective
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Umang,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We will have this resolved as soon as possible. It will probably
>>>>>>> take 2 or 3 days more.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 29 Mar 2020, 18:37 Umang Mehrotra, <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> What’s the update here?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Umang Mehrotra
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>>>> *Sent:* Monday, March 16, 2020 2:07 PM
>>>>>>> *To:* Simba . <[email-masked]>
>>>>>>> *Cc:* fayz majid latif <[email-masked]>; customer care <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>> Kenneth Nwaso <[email-masked]>; Umang Mehrotra <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Order #600699369 // Incident #784992 // Sku
>>>>>>> :AEW-Bd008P // Megastar - 24v Snazzy Electric Foldable Scooter - Purple //
>>>>>>> Defective
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Yes this subject order is pending.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Mar 16, 2020 at 1:18 PM Simba . <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Dear Denmark,
>>>>>>>
>>>>>>> One is still pending.
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Simbarashe Mawere*
>>>>>>>
>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>
>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>
>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Mar 16, 2020 at 1:06 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We have 2 different customer for the same item, please check and
>>>>>>> confirm.+
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Mar 16, 2020 at 12:56 PM Simba . <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> PFA DN
>>>>>>> This was sent to you yesterday.
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Simbarashe Mawere*
>>>>>>>
>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>
>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>
>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Mar 16, 2020 at 12:20 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Any update on this?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Mar 11, 2020 at 4:03 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Can you please update us regarding this item needs to be fixed or
>>>>>>> repaired because customer is following up.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Mar 8, 2020 at 5:03 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your email.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark m
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Mar 8, 2020 at 4:47 PM Simba . <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> Sure,kindly send to our warehouse we will do the needful as soon as
>>>>>>> possible.
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Simbarashe Mawere*
>>>>>>>
>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>
>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>
>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Mar 8, 2020 at 4:33 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Dear Simba,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Find the below complaint of the customer , and allow us to send back
>>>>>>> the item to you for your further evaluation.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Appreciate your support in this matter, thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>