Subject: Re: Urgent Collection - Order No. 600859700 / CRA_AR_RE12560
From: Mostafa saad <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Taiba <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 13:55:55 +0400
List-Id: <ccteam.mumzworld.com>

@Taiba Jeebly <[email-masked]>  Please proceed.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 18, 2020 at 12:22 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> I have just spoken with the customer and informed her to keep her line
> open about collection.
>
> Contact Number:
> 971502275257
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 18 Jun 2020 at 12:03, Mostafa saad <[email-masked]>
> wrote:
>
>> @Hyacinth Joyce <[email-masked]>  Please check here and confirm
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 10:42 AM Taiba <[email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The order was cancelled due to no response from the customer.
>>> Kindly let us know if she is available to reattempt pickup.
>>>
>>>
>>>
>>> *Taiba Asghar*
>>> Key Account Executive
>>>
>>>  <http://www.jeebly.com/>
>>>
>>>
>>>
>>> *JEEBLY LLC*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>
>>> Dubai | United Arab Emirates
>>>
>>> t: +971 800 533259
>>>
>>> m: +971 52 314 8509
>>>
>>> e: [email-masked] <[email-masked]>
>>>
>>>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>> Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>
>>>     <https://www.instagram.com/jeeblynow/?hl=en>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>> *From:* Mostafa saad <[email-masked]>
>>> *Sent:* Thursday, June 18, 2020 10:19 AM
>>> *To:* Hyacinth Joyce <[email-masked]>
>>> *Cc:* Taiba <[email-masked]>; lastmile <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>; Returns.fc <
>>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>>> customer care <[email-masked]>
>>> *Subject:* Re: Urgent Collection - Order No. 600859700 / CRA_AR_RE12560
>>>
>>> @Taiba Jeebly <[email-masked]>  I need your feedback here, please
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Thu, Jun 18, 2020 at 10:15 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> The customer just called to follow up.
>>>
>>> She informed that when she received a call about the collection the
>>> driver informed her that due to her location which is in Fujairah
>>> collection will be arranged with a different driver.
>>>
>>> Thank you.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado *
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 18 Jun 2020 at 10:01, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> @Taiba Jeebly <[email-masked]> Please check here AWB (  JB277445  )
>>>
>>>
>>> @Hyacinth Joyce <[email-masked]>  This order was canceled by (
>>> Jeebly ) because the customer is not responding, so please call the
>>> customer again and confirm with them.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Thu, Jun 18, 2020 at 9:51 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi team,
>>>
>>> The customer called to follow up and was very upset. The customer was
>>> contacted a couple of times about collection, she waited and until today
>>> the item is not yet collected.
>>>
>>> Kindly assist.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado *
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>