Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Amani Bani Odeh <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, "Asad ." <[email-masked]>
Date: Thu, 18 Jun 2020 13:36:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

That's why I thanked you for the update regarding the CRA.

I was able to raise a refund request.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 18, 2020 at 12:30 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Mary,
>
> What update you need ?
> I already created CRA and replied ?
>
>
> On Thu, Jun 18, 2020 at 11:57 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain and Zubair,
>>
>> Thank you for the update.
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 18, 2020 at 8:54 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> CRAKTM6832
>>>
>>>
>>> On Wed, Jun 17, 2020 at 8:02 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain
>>>> This item is located.
>>>>
>>>> On Wed, Jun 17, 2020 at 5:06 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> This is the missing item case.
>>>>>
>>>>> Can you please assign one guy to look into this item ?
>>>>>
>>>>> The remaining item should be in warehouse
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 6:03 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you assist
>>>>>> here in creating the CRA
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 3:45 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Any update on this, please?
>>>>>>>
>>>>>>> The item is out of stock, please create the CRA to raise a refund.
>>>>>>>
>>>>>>> This is long overdue, please help us resolve the issue.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 14, 2020 at 2:34 PM Asad . <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Team please update on this case.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
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>>>>>>>>
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>>>>>>>>
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>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Amani Bani Odeh <[email-masked]>
>>>>>>>> *Date: *Sunday, 14 June 2020 at 11:56 AM
>>>>>>>> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>>> *Cc: *Mary Anne Agapito <[email-masked]>, "Azharuddin
>>>>>>>> Kalamuddin (R3PL)" <[email-masked]>,
>>>>>>>> customer care <[email-masked]>, Asad <[email-masked]>,
>>>>>>>> Michaela Manibo <[email-masked]>
>>>>>>>> *Subject: *Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dears,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please update today if this can't be found to proceed with a new
>>>>>>>> order.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> Amani
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dears,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please advise on that asap and confirm if you can find and ship the
>>>>>>>> missing item and ship it
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> Amani
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> Please assist on this missing item ASAP.  THis order has been for
>>>>>>>> two month now. Please advise as the customer is so mad about it now.  The
>>>>>>>> item is out of stock so we cannot place a new order.
>>>>>>>>
>>>>>>>> Customer refused  the store credit  as a refund for this.
>>>>>>>>
>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>>> please help on this case.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> May we have an update on this case, please?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer ordered the item below, it should be in a box with 12
>>>>>>>> packs but customer only got 1 pack.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> 200266212_1
>>>>>>>>
>>>>>>>> AEWP-PACK-2-ROSE
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
>>>>>>>>
>>>>>>>> Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> This is what the customer got instead
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check and do the needful
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>