Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 18 Jun 2020 12:19:33 +0300
List-Id: <ccteam.mumzworld.com>

Hi Hussain
Create a new AWB for this item, driver is not available this morning. We
can dispatch it through shipa. Imile will not accept the shipment size.

Thanks
Zubair

On Wed, Jun 17, 2020 at 5:03 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> below details
>
> SHIP TOAlhanouf.b.alsaud Alhanouf.b.alsaud
> حي الياسمين
> Riyadh
> Saudi Arabia Map
> SHIP AREA
> SHIP PHONE966544488845
>
>
>
> On Wed, Jun 17, 2020 at 6:01 PM Zubair Wahid <[email-masked]> wrote:
>
>> Please provide the details for the customer, i will try to get it
>> delivered tomorrow morning
>> Thanks
>> Zubair
>>
>>
>> On Wed, Jun 17, 2020 at 3:39 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> This is an urgent order, can your driver deliver it today or tomorrow?
>>> It is in Riyadh only
>>>
>>> Make sure to get a signature of delivery
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 4:37 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> This is available with this. We can dispatch it
>>>> @Hussain Firoz Miyagamwala <[email-masked]> do we dispatch it
>>>> on the same AWB or will you provide a new one?
>>>> Thanks
>>>> Zubair
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 1:38 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please update urgently. 1 item is missing, @Zubair Wahid
>>>>> <[email-masked]>  please update urgently.
>>>>>
>>>>>
>>>>> MD-516212003
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
>>>>> - Priam Frame All Terrain Matt Black
>>>>>
>>>>> Regards
>>>>>
>>>>> On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please update urgently, customer is following up-
>>>>>>
>>>>>> item  MD-516212003 is missing.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mahmoud,
>>>>>>>
>>>>>>> Thank you for the clarification.
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>>>>> <[email-masked]>  - please check the
>>>>>>> warehouse, only 1 has been given to the courier.
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi ,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We only picked up one item and delivered it to the client as well ,
>>>>>>>> so if any other items should deliver to the clinet  kindly check with the
>>>>>>>> warehouse because we only received one item and you will find the shipment
>>>>>>>> details who entered on our system from your side show  1 item also .
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards ,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>>>>>>> *To:* Mahmoud Omar
>>>>>>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>>> Zubair Wahid; customer care; Samiya Sheikh
>>>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Mahmoud,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Just to clarify, does it mean the missing item was delivered today?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> As per the customer, she only received 1 item before instead of 2
>>>>>>>> like what she ordered.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please confirm. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Shipment has been delivered .
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best ,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>>>>>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>>> Mahmoud Omar
>>>>>>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> May we have an update this case, please?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer keeps on follow up.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please confirm how many packages were handed to the courier.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly confirm how many packages this order has been shipped in.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer ordered 2 items SKU:   MD-516212003 but received only
>>>>>>>> 1.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>>