Subject: Re: Missing Item - 600856799// SKU: BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
From: Mary Anne Agapito <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Vipin Raj <[email-masked]>, Mamdouh Younes <[email-masked]>, Sneha Suhasini <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Jeffin Joy <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, Alvin Balmeo <[email-masked]>,
Date: Thu, 18 Jun 2020 12:49:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

Thank you for your response. As per your advice, here is the new order
number for 1 stroller.

600899156

Please arrange an urgent delivery when fulfilled.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 17, 2020 at 4:38 PM Mohit Caleb <[email-masked]> wrote:

> Hello Mary,
>
> I have already replied on this case yesterday
>
> ᐧ
>
> On Wed, Jun 17, 2020 at 4:33 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mohit and team,
>>
>> May we have an update on this, please?
>>
>> This is long overdue, please help us resolve the issue once and for all.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 15, 2020 at 4:38 PM Alvin Balmeo <[email-masked]> wrote:
>>
>>> @Asad <[email-masked]> - case has been dragging on for a month now.
>>>
>>> Please help
>>>
>>> On Mon, 15 Jun 2020 at 16:33, Alvin Balmeo <[email-masked]> wrote:
>>>
>>>> Hi Mohit / Sara,
>>>>
>>>>
>>>> Do we have a solution on this? The customer is very frustrated and
>>>> needs the 2nd stroller for his twins.
>>>>
>>>> The customer has been waiting for 1 month since the order was made.
>>>>
>>>> On Thu, 11 Jun 2020 at 14:27, Ekta Jesswani <[email-masked]> wrote:
>>>>
>>>>> Hi Mohammad,
>>>>>
>>>>> I understand that the item is a bundle in NS but not in LFS.
>>>>> Isn't it here where the problem lies? If items are marked as a bundle
>>>>> on NS, it should be up on LFS as a bundle or the SKU should be marked with
>>>>> the bundle quantity.
>>>>>
>>>>> In this instance, if it is a twin stroller which means 2 strollers and
>>>>> a connected, the stroller SKU quantity should be 2 instead of 1.
>>>>>
>>>>> @Sara Ahmed <[email-masked]> @Mohit Caleb
>>>>> <[email-masked]> Please advise on this.
>>>>> If this is the case, then we will always end up shipping only 1
>>>>> quantity until the customer registers a complaint and we go back to square
>>>>> one.
>>>>>
>>>>> Thanks
>>>>>
>>>>> Regards,
>>>>> Ekta
>>>>>
>>>>>
>>>>> On Thu, 11 Jun 2020 at 11:46, Mohammad Abdul Naser <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Yaseen
>>>>>>
>>>>>> As per the below screenshot all items were shipped correctly. In
>>>>>> NetSuite, the above mentioned SKU showing bundle but in LFS it's showing
>>>>>> the individual items and it has been picked as per LFS and send to the
>>>>>> customer. If anything missing please create another order for that
>>>>>> particular item.
>>>>>>
>>>>>> LFS
>>>>>>
>>>>>> NetSuite
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 11:07 AM Yaseen Shaqra <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mohammed,
>>>>>>>
>>>>>>> Please update us urgently
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 4:56 PM Mohit Caleb <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Mohammad Abdul Naser <[email-masked]>
>>>>>>>>
>>>>>>>> Kindly check for the missing stroller from the Bundle
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Wed, Jun 10, 2020 at 1:56 PM Yaseen Shaqra <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>>>> <[email-masked]> Please dispatch the missing
>>>>>>>>> stroller at the soonest, the customer wants to receive the missing item
>>>>>>>>> within 2 days
>>>>>>>>>
>>>>>>>>> the customer is very upset because of the delay
>>>>>>>>>
>>>>>>>>> On Sun, Jun 7, 2020 at 12:22 PM Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> Kindly note that the customer called again and informed that he
>>>>>>>>>> will report to the economic department if the no update has been shared
>>>>>>>>>> with her.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>> www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>> <#m_7594367727635461177_m_-932073588078467749_m_265424576665198638_m_8056380726856806422_m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 2, 2020 at 11:08 AM Sneha Suhasini <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mary Anne,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Yes, please send the stroller.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Thanks,*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>>>>>> *Sent:* Tuesday, June 2, 2020 11:06 AM
>>>>>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>>>>> Outbound.fc <[email-masked]>; customer care <
>>>>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>>>>> lastmile <[email-masked]>; Mostafa saad <
>>>>>>>>>>> [email-masked]>; Jeffin Joy <[email-masked]>;
>>>>>>>>>>> Vipul Arora <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Sneha,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer received the accessories, it is the stroller that
>>>>>>>>>>> is missing.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> -
>>>>>>>>>>> please check it in the warehouse.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer is very upset and wants an answer today.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Jun 2, 2020 at 10:26 AM Sneha Suhasini <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Mary Anne,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> This should be 2 strollers and one connector, I can see the
>>>>>>>>>>> connector in the image. Kindly send it to the customer.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Thanks,*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>>>>>> *Sent:* Tuesday, June 2, 2020 10:21 AM
>>>>>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>>>>> Outbound.fc <[email-masked]>; customer care <
>>>>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>>>>> lastmile <[email-masked]>; Mostafa saad <
>>>>>>>>>>> [email-masked]>; Jeffin Joy <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Sneha,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> May we have an update on this case, please?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer is very upset, they need it urgently.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please update us asap.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, May 30, 2020 at 11:46 PM Jeffin Joy <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> +Sneha Suhasini <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> __
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Jeffin Joy*
>>>>>>>>>>> Logistics Executive
>>>>>>>>>>>
>>>>>>>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed
>>>>>>>>>>> by sender. facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>> Image removed by sender. youtube]
>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> [image: Image removed
>>>>>>>>>>> by sender. snapchat]
>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image
>>>>>>>>>>> removed by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, May 28, 2020 at 2:41 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> looping in @Jeffin Joy <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check. Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, May 28, 2020 at 2:39 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> As per the customer, he only received 1 stroller when it was
>>>>>>>>>>> supposed to be 2.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check in the warehouse and do the needful. The customer
>>>>>>>>>>> has twins and needs it urgently.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>> www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>> <#m_7594367727635461177_m_-932073588078467749_m_265424576665198638_m_8056380726856806422_m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Regards, *
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>
>
> --
>
>