Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Amir Julkarnain <[email-masked]>
To: Radwa Ali <[email-masked]>, Amr Essam <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Thu, 18 Jun 2020 11:19:56 +0400
List-Id: <ccteam.mumzworld.com>

Hello Amr,

Please update us on this, the customer is constantly following up and we
were promised an update yesterday.

Kindly prioritize.

Best Regards

On Thu, 18 Jun 2020 at 11:15, Radwa Ali <[email-masked]> wrote:

> Hi Amr,
> We need to get an update on this ?
> The customer is calling daily and we have no details to share.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Wed, Jun 17, 2020 at 8:35 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Amr ,
>> What are the updates ? the customer is calling again and we have
>> escalated this since 1st of June.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]>
>> wrote:
>>
>>> Hi Zaubair and Team,
>>>
>>>
>>> I am investigating will get back to you by tomorrow Max.
>>>
>>>
>>> Regards,
>>>
>>> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> @Amr Essam <[email-masked]> Can you assist here, what seems
>>>> to be the issue. Please advise so we can communicate the same with the
>>>> customer
>>>>
>>>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Kindly do the needful as the customer keeps calling to follow up the
>>>>> delivery.
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> shipment is updated and delivered but the customer didn't receive it
>>>>>> yet. Kindly check and confirm,
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi All ,
>>>>>>> Please update us on the issue.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Amr,
>>>>>>>>
>>>>>>>> Please advise what is the status of this tracking number ?
>>>>>>>> Shows as delivered while the customer has not received anything.
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Amr Essam
>>> Account Management
>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>> *M:* +966594621560
>>> [email-masked]
>>> shipa.com/delivery
>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>
>>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE