Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Radwa Ali <[email-masked]>
To: Amr Essam <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Thu, 18 Jun 2020 11:15:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Amr,
We need to get an update on this ?
The customer is calling daily and we have no details to share.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Jun 17, 2020 at 8:35 AM Radwa Ali <[email-masked]> wrote:

> Hi Amr ,
> What are the updates ? the customer is calling again and we have escalated
> this since 1st of June.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]>
> wrote:
>
>> Hi Zaubair and Team,
>>
>>
>> I am investigating will get back to you by tomorrow Max.
>>
>>
>> Regards,
>>
>> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> @Amr Essam <[email-masked]> Can you assist here, what seems
>>> to be the issue. Please advise so we can communicate the same with the
>>> customer
>>>
>>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly do the needful as the customer keeps calling to follow up the
>>>> delivery.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> shipment is updated and delivered but the customer didn't receive it
>>>>> yet. Kindly check and confirm,
>>>>>
>>>>> Regards
>>>>>
>>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi All ,
>>>>>> Please update us on the issue.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Amr,
>>>>>>>
>>>>>>> Please advise what is the status of this tracking number ?
>>>>>>> Shows as delivered while the customer has not received anything.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>
>>
>> --
>>
>> Amr Essam
>> Account Management
>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>> *M:* +966594621560
>> [email-masked]
>> shipa.com/delivery
>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>
>