Subject: Re: URGENT DELIVERY 600800815 || 70782295
From: Ahmed Irfan <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: DXB CS <[email-masked]>, Zubair Wahid <[email-masked]>, Amani Bani Odeh <[email-masked]>, Purva Rao <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Maram Atallah Alissa <[email-masked]>, Mariam Zeineddine <[email-masked]>, "Farrah A." <[email-masked]>
Date: Thu, 18 Jun 2020 09:55:57 +0300
List-Id: <ccteam.mumzworld.com>

++Adding Hussain,

Dear Hussain,

Kindly create CRA for the above AWB.

Thanks,
Ahmed Muhammad Irfan

On Wed, Jun 17, 2020 at 6:46 PM Farrah A. <[email-masked]> wrote:

> Hello team,
>
> Can we please create a CRA for the order ASAP
>
> On Tue, Jun 9, 2020 at 2:01 PM DXB CS <[email-masked]> wrote:
>
>> Dear Farrah,
>>
>>
>>
>> RTO has been created for subject shipment .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Farrah A. [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 2:48 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Amani Bani Odeh <[email-masked]>; Purva Rao <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>> care <[email-masked]>; Maram Atallah Alissa <[email-masked]>;
>> Mariam Zeineddine <[email-masked]>
>> *Subject:* Re: URGENT DELIVERY 600800815 || 70782295
>>
>>
>>
>> Hello,
>>
>>
>>
>> No, please push the order to be delivered if it's still with Naqel
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 9, 2020 at 8:12 AM DXB CS <[email-masked]> wrote:
>>
>>
>>
>> Dear Farrah,
>>
>>
>>
>> You would like to RTO the shipment ??
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Farrah A. [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 12:46 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Amani Bani Odeh <[email-masked]>; Purva Rao <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>> care <[email-masked]>
>> *Subject:* Re: URGENT DELIVERY 600800815 || 70782295
>>
>>
>>
>> Hello,
>>
>>
>>
>> The cst is requesting a refund, we need an ETA urgently
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 9:36 AM DXB CS <[email-masked]> wrote:
>>
>> Dear Amani,
>>
>>
>>
>> I am following up with our team for all pending deliveries .
>>
>> We will arrange delivery asap.
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Amani Bani Odeh [mailto:[email-masked]]
>> *Sent:* Sunday, May 31, 2020 7:07 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Purva Rao <[email-masked]>; Farrah A. <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; customer care <[email-masked]
>> >
>> *Subject:* Re: URGENT DELIVERY 600800815 || 70782295
>>
>>
>>
>> Dear Anita,
>>
>>
>>
>> The customer is due soon she is complaining on social media   Please make
>> sure to deliver the shipment asap.
>>
>>
>>
>> Thanks,
>>
>> Amani
>>
>>
>>
>> On Tue, May 26, 2020 at 8:54 AM 'DXB CS' via customer care <
>> [email-masked]> wrote:
>>
>> Dear Purva,
>>
>>
>>
>> I don’t have any update here .
>>
>> Please let me recheck with team .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Purva Rao [mailto:[email-masked]]
>> *Sent:* Monday, May 25, 2020 2:06 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Farrah A. <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: URGENT DELIVERY 600800815 || 70782295
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Please update
>>
>>
>>
>> thank you,
>>
>>
>>
>> Purva
>>
>>
>>
>>
>>
>> On Tue, 19 May 2020 at 11:28, Purva Rao <[email-masked]> wrote:
>>
>> Hello team,
>>
>>
>>
>> ANy update on the below?
>>
>>
>>
>> We need to deliver this urgently
>>
>>
>>
>> thank you,
>>
>>
>>
>> Purva
>>
>>
>>
>>
>>
>>
>>
>> On Tue, 12 May 2020 at 12:29, 'DXB CS' via customer care <
>> [email-masked]> wrote:
>>
>> Dear Farrah,
>>
>>
>>
>> Please note that last update was on 1st may for subject shipment
>>
>> I am checking with concern team , will revert you back shortly .
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Farrah A. [mailto:[email-masked]]
>> *Sent:* Tuesday, May 12, 2020 12:22 PM
>> *To:* DXB CS <[email-masked]>; Eugene Mugisa <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: URGENT DELIVERY 600800815 || 70782295
>>
>>
>>
>> Hello!
>>
>>
>>
>> Original order number is 100134053
>>
>>
>>
>> On Tue, May 12, 2020 at 11:21 AM Farrah A. <[email-masked]> wrote:
>>
>> Hello!
>>
>>
>>
>> Please ensure urgent delivery for the order 70782295
>>
>> The customer is very upset
>>
>>
>>
>> Many thanks,
>>
>> Farrah
>>
>>