Subject: Re: Urgent Collection - Order No. 600859700 / CRA_AR_RE12560
From: Taiba <[email-masked]>
To: Mostafa saad <[email-masked]>, Hyacinth Joyce <[email-masked]>
Cc: lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Returns.fc <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 06:42:51 +0000
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The order was cancelled due to no response from the customer.
Kindly let us know if she is available to reattempt pickup.

Taiba Asghar
Key Account Executive

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 52 314 8509

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Mostafa saad <[email-masked]>
Sent: Thursday, June 18, 2020 10:19 AM
To: Hyacinth Joyce <[email-masked]>
Cc: Taiba <[email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Returns.fc <[email-masked]>; Umang Mehrotra <[email-masked]>; customer care <[email-masked]>
Subject: Re: Urgent Collection - Order No. 600859700 / CRA_AR_RE12560

@Taiba Jeebly<mailto:[email-masked]>  I need your feedback here, please

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 18, 2020 at 10:15 AM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

The customer just called to follow up.

She informed that when she received a call about the collection the driver informed her that due to her location which is in Fujairah collection will be arranged with a different driver.

Thank you.

Best Regards,
Joyce Alvarado

Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, 18 Jun 2020 at 10:01, Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
@Taiba Jeebly<mailto:[email-masked]> Please check here AWB (  JB277445  )

@Hyacinth Joyce<mailto:[email-masked]>  This order was canceled by ( Jeebly ) because the customer is not responding, so please call the customer again and confirm with them.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 18, 2020 at 9:51 AM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

The customer called to follow up and was very upset. The customer was contacted a couple of times about collection, she waited and until today the item is not yet collected.

Kindly assist.

Thank you.

Best Regards,
Joyce Alvarado

Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE