Subject: Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, [email-masked], Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>
Date: Thu, 18 Jun 2020 09:51:38 +0400
List-Id: <ccteam.mumzworld.com>

@Mary Anne Agapito <[email-masked]>

I Cannot create CRA if it is not returned

On Thu, Jun 18, 2020 at 9:42 AM Ronald Gaviola <[email-masked]> wrote:

> [email-masked] <[email-masked]>
>
> Please RTS urgently 1Z289F8W6755965191
>
>
>
>
> Regards,
> Ronald
>
>
> On Fri, Jun 12, 2020 at 12:08 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> The customer called in doesn't want the items anymore wants her money
>> back instead.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]>  - pls create the
>> CRA, to initiate the refund.
>>
>> Please advise when done.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 10, 2020 at 1:25 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Chantelle,
>>>
>>> Yes. Please return all the packages.
>>>
>>> @Amir Julkarnain <[email-masked]>  Can you place a new order for
>>> this customer?
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Wed, Jun 10, 2020 at 12:03 PM <[email-masked]>
>>> wrote:
>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thank you Ronald, in that case we will return all 4 shipment to your
>>>> ware house.
>>>>
>>>>
>>>>
>>>> Is that ok with you
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Wednesday, June 10, 2020 11:19 AM
>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>;
>>>> [email-masked]; Mohit Caleb <[email-masked]>;
>>>> Outbound.fc <[email-masked]>; Alaa Musa <
>>>> [email-masked]>; Amir Julkarnain <[email-masked]>;
>>>> Customer Care Team <[email-masked]>; Ekta Jesswani <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Johannes
>>>> Jade Pabeca <[email-masked]>; lastmile <[email-masked]>;
>>>> Pavankumar A <[email-masked]>; Zaldivar Richelle (VLR5DPB) <
>>>> [email-masked]>
>>>> *Subject:* Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>>>> 1Z289F8W6755965191
>>>>
>>>>
>>>>
>>>> Chantelle,
>>>>
>>>>
>>>>
>>>> We can't deliver damaged shipments to the customer.
>>>>
>>>>
>>>>
>>>>  +Amir Julkarnain <[email-masked]> +Ekta Jesswani
>>>> <[email-masked]> Please advise if you can place a new order, we
>>>> shall return this package to Tamer and please inform the customer for the
>>>> same.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 11:09 AM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> Kind reminder
>>>>
>>>>
>>>>
>>>> We will  RTS the damaged box and can we deliver the other 3 boxes .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]
>>>> <[email-masked]>]
>>>> *Sent:* Tuesday, June 9, 2020 11:06 AM
>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>>> Hussain Firoz Miyagamwala <[email-masked]>
>>>> *Cc:* Mohit Caleb <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Alaa Musa <[email-masked]>; Amir
>>>> Julkarnain <[email-masked]>; Customer Care Team <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>; Johannes Jade Pabeca <
>>>> [email-masked]>; lastmile <[email-masked]>; Pavankumar
>>>> A <[email-masked]>; Zaldivar Richelle (VLR5DPB) <
>>>> [email-masked]>
>>>> *Subject:* Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>>>> 1Z289F8W6755965191
>>>>
>>>>
>>>>
>>>> Chantelle,
>>>>
>>>>
>>>>
>>>> Please do not forget to send a return pre-alert to Tamer, We already
>>>> agreed about this before. Please add +Hussain Firoz Miyagamwala
>>>> <[email-masked]> in copy in all your return pre-alert mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jun 9, 2020 at 10:41 AM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>> Dear Ronald
>>>>
>>>> Thank you for your mail.
>>>>
>>>>
>>>>
>>>> The below is noted  and will be actioned.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>    Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Tuesday, June 9, 2020 9:49 AM
>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>>> Mohit Caleb <[email-masked]>; Outbound.fc <
>>>> [email-masked]>
>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>>> Zaldivar Richelle (VLR5DPB) <[email-masked]>
>>>> *Subject:* [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>>>> 1Z289F8W6755965191
>>>>
>>>>
>>>>
>>>> CAUTION! This email originated outside of the organization. Please do
>>>> not open attachments or click links from an unknown or suspicious origin.
>>>> ------------------------------
>>>>
>>>> +Mohit Caleb <[email-masked]> +Outbound.fc
>>>> <[email-masked]>
>>>>
>>>>
>>>>
>>>> Please check and investigate, there was internal damage.
>>>>
>>>>
>>>>
>>>> @[email-masked] <[email-masked]> -
>>>> Please return to Tamer.
>>>>
>>>>
>>>>
>>>> @Amir Julkarnain <[email-masked]> - Can we place a new order for
>>>> the customer?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jun 9, 2020 at 9:39 AM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> Please find below pictures,
>>>>
>>>>
>>>>
>>>> As per the physical check, it shows the shipment is damaged from inside
>>>> and the liquid spilled out , which is why the box is wet.
>>>>
>>>>
>>>>
>>>> Kindly advise if you want us to repack and deliver or should we return
>>>> it back to 3PL
>>>>
>>>>
>>>>
>>>> Will wait for your response, thanks in advance
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>  Chantelle
>>>>
>>>>