Subject: Re: Missing items - 600817410// SKU:L-TCTL-5025404004442// STE-8066_Orange
From: Syed Yakoob <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mohammad Abdul Naser <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>, "inventory.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Karthik Sankar <[email-masked]>, Mohammed Ali Naji Almahdi <mumzworld.mohammed.
Date: Thu, 18 Jun 2020 09:51:01 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mostafa,

Please confirm if other sequences were also sent as that was also missing
and I have prepared a reship of it.

600817410_2
Broom (STE-8066_Orange)

Best Regards,

ᐧ

On Thu, 18 Jun 2020 at 09:32, Mostafa saad <[email-masked]> wrote:

> Hello Syed
>
> received and we will proceed it
>
> @Sujan Raj <[email-masked]> Please make sure to deliver this
> ASAP.
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 18, 2020 at 9:29 AM Syed Yakoob <[email-masked]> wrote:
>
>> Hello Mohammad Naser,
>>
>> Thanks for the help. @Mostafa saad <[email-masked]> reship
>> prepared and sent. Please confirm receipt of this and send this out for
>> delivery on priority.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Thu, 18 Jun 2020 at 09:15, Mohammad Abdul Naser <[email-masked]>
>> wrote:
>>
>>> Dear Team
>>>
>>> The above mentioned missing items found and handed over to outbound
>>>
>>> On Wed, Jun 17, 2020 at 4:55 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> +Mamdouh Younes <[email-masked]>
>>>>
>>>> Kindly assist here urgently
>>>> ᐧ
>>>>
>>>> On Wed, Jun 17, 2020 at 4:49 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Any update on this case, please?
>>>>>
>>>>> We need an urgent update.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 3, 2020 at 4:35 PM Syed Yakoob <[email-masked]> wrote:
>>>>>
>>>>>> +inventory.fc <[email-masked]> +Inbound.fc
>>>>>> <[email-masked]> can you please check in this matter
>>>>>> For order 600817410_3 item # 757973 supposed to be a pack of 12 but
>>>>>> customer received only 1 piece of it. Available inventory also not complete.
>>>>>> For order  600817410_2 item # 910046 checked the missing part but
>>>>>> from the picked location I couldn't find. @Mamdouh Younes
>>>>>> <[email-masked]> can you please help with this.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> ᐧ
>>>>>>
>>>>>> On Wed, 3 Jun 2020 at 09:11, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please respond, the customer is very upset that this issue is taking
>>>>>>> so long.
>>>>>>>
>>>>>>> Need your support on this. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 2, 2020 at 6:13 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Any update on this?
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 2, 2020 at 9:23 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> May we have an update on this case, please?
>>>>>>>>>
>>>>>>>>> The customer is asking for a refund now and doesn't want to hang
>>>>>>>>> up unless resolved.
>>>>>>>>>
>>>>>>>>> Please respond. Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 21, 2020 at 11:26 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> The customer ordered the following items but didn't receive it
>>>>>>>>>> completely.
>>>>>>>>>>
>>>>>>>>>> For the item below -  the customer only received 1 pack when it
>>>>>>>>>> should be a pack of 12
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 600817410_3 TCTL-5025404004442
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=757973> Kandoo
>>>>>>>>>> - Aqua Flushable Wipes - 50 Wipes, Pack Of 12 1
>>>>>>>>>>
>>>>>>>>>> and for this one, the broom is missing
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 600817410_2 STE-8066_Orange
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=910046> Kress
>>>>>>>>>> Kleen - Foldable Dust Pan & Broom Set
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly check and do the needful. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>
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>>>>
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>>> --
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>>>