Subject: Re: Missing Parts 600846510
From: Mary Anne Agapito <[email-masked]>
To: Nawraz Riaz <[email-masked]>
Cc: Maricris <[email-masked]>, Arjun <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 09:34:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Nawraz,

Just to clarify, do we have to do anything like placing a new order or
everything has been managed from your side already?

Does this mean this case is close now?

Please confirm. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 17, 2020 at 7:49 PM Nawraz Riaz <[email-masked]> wrote:

> We managed go give a pump to the customer. Elena knows about this
>
> Regards
> Nawraz
>
> Get BlueMail for Android <http://www.bluemail.me/r?b=15860>
> On Jun 17, 2020, at 7:37 PM, Mary Anne Agapito <[email-masked]>
> wrote:
>>
>> Hi Team,
>>
>> We haven't heard from you since then.
>>
>> We need an urgent update on this case, please.
>>
>> Awaiting your response. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, May 24, 2020 at 12:07 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this case, please?
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, May 21, 2020 at 12:42 PM Maricris <[email-masked]> wrote:
>>>
>>>> Hi Nawraz,
>>>>
>>>>
>>>>
>>>> As discussed, there is an error in description of SKU 56431. Kindly
>>>> help us to resolve below issue with the customer.
>>>>
>>>>
>>>>
>>>> Appreciated your support.
>>>>
>>>>
>>>>
>>>> *BEST REGARDS**...*?
>>>>
>>>> *Maricris Pati*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>
>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>>> 2476799  | Mobile : +971 566454542
>>>>
>>>> www.algt-me.com
>>>>
>>>>
>>>>
>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>> necessary*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Thursday, May 21, 2020 9:47 AM
>>>> *To:* Maricris <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Duaa Abbas Alaali <
>>>> [email-masked]>; Outbound.fc <[email-masked]>; Arjun <
>>>> [email-masked]>; Nawraz <[email-masked]>
>>>> *Subject:* Re: Missing Parts 600846510
>>>>
>>>>
>>>>
>>>> Hi Maricris,
>>>>
>>>>
>>>>
>>>> As per your previous email, it contains only the pool, however, on the
>>>> description it says it has those items.
>>>>
>>>>
>>>>
>>>>
>>>> Since there was an error in the description versus the actual item, the
>>>> customer wants those items, if not, he wants to be compensated so he could
>>>> buy it from somewhere else.
>>>>
>>>>
>>>>
>>>> Your support is greatly appreciated. Thank you
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, May 18, 2020 at 8:58 AM Maricris <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Please be informed that this SKU 56431 content is one pool only.
>>>>
>>>>
>>>>
>>>> *BEST REGARDS**...*?
>>>>
>>>> *Maricris Pati*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>
>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>>> 2476799  | Mobile : +971 566454542
>>>>
>>>> www.algt-me.com
>>>>
>>>>
>>>>
>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>> necessary*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Duaa Abbas Alaali [mailto:[email-masked]
>>>> <[email-masked]>]
>>>> *Sent:* Sunday, May 17, 2020 1:08 PM
>>>> *To:* [email-masked]; [email-masked];
>>>> [email-masked]
>>>> *Cc:* [email-masked]
>>>> *Subject:* Missing Parts 600846510
>>>>
>>>>
>>>>
>>>> Good Day ,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Customer ordered Bestway - Pool Steelpro 244 x 61cm and in the
>>>> description of the item it was mentioned that the item contains a pump, chemicals
>>>> supplied , universal groundsheet and tarpaulin, but customer received only
>>>> the pool .
>>>>
>>>> PO: POMUMZ_DXB192011
>>>>
>>>>
>>>>
>>>> *Best Regards , *
>>>>
>>>> *Duaa Alaali *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>