Subject: Re: Missing items - 600817410// SKU:L-TCTL-5025404004442// STE-8066_Orange
From: Mohammad Abdul Naser <[email-masked]>
To: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mamdouh Younes <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, "inventory.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Karthik Sankar <[email-masked]>, Mohammed Ali Naji Almahdi <[email-masked]>, John Garcia <[email-masked]>, Asad <[email-masked]>
Date: Thu, 18 Jun 2020 09:14:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

The above mentioned missing items found and handed over to outbound

On Wed, Jun 17, 2020 at 4:55 PM Mohit Caleb <[email-masked]> wrote:

> +Mamdouh Younes <[email-masked]>
>
> Kindly assist here urgently
> ᐧ
>
> On Wed, Jun 17, 2020 at 4:49 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Any update on this case, please?
>>
>> We need an urgent update.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 3, 2020 at 4:35 PM Syed Yakoob <[email-masked]> wrote:
>>
>>> +inventory.fc <[email-masked]> +Inbound.fc
>>> <[email-masked]> can you please check in this matter
>>> For order 600817410_3 item # 757973 supposed to be a pack of 12 but
>>> customer received only 1 piece of it. Available inventory also not complete.
>>> For order  600817410_2 item # 910046 checked the missing part but from
>>> the picked location I couldn't find. @Mamdouh Younes
>>> <[email-masked]> can you please help with this.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Wed, 3 Jun 2020 at 09:11, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please respond, the customer is very upset that this issue is taking so
>>>> long.
>>>>
>>>> Need your support on this. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jun 2, 2020 at 6:13 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Any update on this?
>>>>>
>>>>> Please advise. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 2, 2020 at 9:23 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this case, please?
>>>>>>
>>>>>> The customer is asking for a refund now and doesn't want to hang up
>>>>>> unless resolved.
>>>>>>
>>>>>> Please respond. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 11:26 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> The customer ordered the following items but didn't receive it
>>>>>>> completely.
>>>>>>>
>>>>>>> For the item below -  the customer only received 1 pack when it
>>>>>>> should be a pack of 12
>>>>>>>
>>>>>>>
>>>>>>> 600817410_3 TCTL-5025404004442
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=757973> Kandoo
>>>>>>> - Aqua Flushable Wipes - 50 Wipes, Pack Of 12 1
>>>>>>>
>>>>>>> and for this one, the broom is missing
>>>>>>>
>>>>>>>
>>>>>>> 600817410_2 STE-8066_Orange
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=910046> Kress
>>>>>>> Kleen - Foldable Dust Pan & Broom Set
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and do the needful. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>
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