Subject: Re: 600890096 investigate This Case customer received wrong item
From: Pankaj Mahey <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Furqan hameed <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 02:03:04 +0400
List-Id: <ccteam.mumzworld.com>

Dear CS Team,

Please Coordinate with Customer Regarding This Issue,

Please do the needful ASAP

Customer follow up with Delivery Driver about her Delivery item.

Thanks & Regards
Pankaj

On Thu, Jun 18, 2020, 1:57 AM Mostafa Said <[email-masked]>
wrote:

> Dears,
>
> I have gone through the CCTV footage for packing this order and it seems
> like this item was wrong inbound,
> The packer packed a black N decker item and it was labeled with the item
> number or there's a wrong description on the site,
> @Vipul Arora <[email-masked]> +Furqan hameed <[email-masked]> Please
> check on this.
> Footage attached below.
>
> On Wed, Jun 17, 2020 at 9:20 PM Pankaj Mahey <[email-masked]> wrote:
>
>> Hi Habib,
>>
>> Good evening
>>
>> Hope you are well,
>>
>> As per customer She placed  one Black N Deker 20L 2000w Waccume Cleaner,
>> She said I receive small car vaccine Cleaner.
>>
>>
>> Please Investigate This Case and revert to CS Team for arrange CRA of
>> Return item and Delivery for correct item
>>
>> Please do the needful.
>>
>> C's Team
>>
>> FYI
>>
>>
>> Thanks & Regards
>> Pankaj
>>
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