Subject: Re: Missing Item - 600855439_1// awb: 1000006726191
From: Mostafa Said <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Thu, 18 Jun 2020 01:22:13 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

Order completely picked/packed. Release for loading.
@Mostafa saad <[email-masked]> FYA.

On Wed, Jun 17, 2020 at 9:14 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> As per your advice, new order was created.-
>
> 600898569
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 3, 2020 at 8:48 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Mary
>>
>> Please palace new order fo the missing box
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 2, 2020 at 6:42 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mohit,
>>>
>>> Thank you for the update.
>>>
>>> @Mostafa saad <[email-masked]>  - we need your feedback on
>>> this, please
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, May 30, 2020 at 11:43 AM Mohit Caleb <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mary,
>>>>
>>>> The Order was packed as 3 packages.
>>>>
>>>> @Mostafa saad <[email-masked]> I have reviewed CCTV footage
>>>> of packing the 3 packages were packed without any missing 2 Product Boxes 1
>>>> Small Mumzworld Box
>>>> ᐧ
>>>>
>>>> On Fri, May 29, 2020 at 10:26 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this, please?
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 27, 2020 at 1:47 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Rajesh,
>>>>>>
>>>>>> Thanks for the update.
>>>>>>
>>>>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>>>>> <[email-masked]> @Syed Yakoob <[email-masked]> - please
>>>>>> check how many have been packed
>>>>>>
>>>>>> Please advise. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, May 27, 2020 at 12:10 PM Usman Abbasi <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mary,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 2 pc shipment was received under AWB # 1000006726191 and was
>>>>>>> delivered to customer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Usman
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>> *Sent:* Wednesday, May 27, 2020 9:26 AM
>>>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman
>>>>>>> Abbasi <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Mostafa saad <
>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>> Outbound.fc <[email-masked]>; Syed Yakoob <
>>>>>>> [email-masked]>; Mohit Caleb <[email-masked]>
>>>>>>> *Subject:* Re: Missing Item - 600855439_1// awb: 1000006726191
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Usman and Rajesh,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> A gentle reminder on the above.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]>  - please clarify how many
>>>>>>> boxes have been given to Empost?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> - how many
>>>>>>> have been packed?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Awaiting your reply. The customer keeps on following up.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 26, 2020 at 12:20 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Usman and Rajesh,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the customer, she didn't receive the item below, she only
>>>>>>> received 2 boxes.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 600855439_1
>>>>>>>
>>>>>>> PS-VT80-504203
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=602786>
>>>>>>>
>>>>>>> Vtech - Batter Up & Bowl Sports Center
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On our record, a total of 3 boxes were given.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and do the needful.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>>
>>>> --
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