Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Amani Bani Odeh <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, "Asad ." <[email-masked]>
Date: Wed, 17 Jun 2020 19:02:40 +0300
List-Id: <ccteam.mumzworld.com>

Hi Hussain
This item is located.

On Wed, Jun 17, 2020 at 5:06 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> This is the missing item case.
>
> Can you please assign one guy to look into this item ?
>
> The remaining item should be in warehouse
>
>
>
>
> On Wed, Jun 17, 2020 at 6:03 PM Zubair Wahid <[email-masked]> wrote:
>
>> @Hussain Firoz Miyagamwala <[email-masked]> can you assist here
>> in creating the CRA
>>
>> On Wed, Jun 17, 2020 at 3:45 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Any update on this, please?
>>>
>>> The item is out of stock, please create the CRA to raise a refund.
>>>
>>> This is long overdue, please help us resolve the issue.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 2:34 PM Asad . <[email-masked]> wrote:
>>>
>>>> Team please update on this case.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
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>>>>
>>>> *From: *Amani Bani Odeh <[email-masked]>
>>>> *Date: *Sunday, 14 June 2020 at 11:56 AM
>>>> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>> Hussain Firoz Miyagamwala <[email-masked]>
>>>> *Cc: *Mary Anne Agapito <[email-masked]>, "Azharuddin
>>>> Kalamuddin (R3PL)" <[email-masked]>, customer
>>>> care <[email-masked]>, Asad <[email-masked]>, Michaela
>>>> Manibo <[email-masked]>
>>>> *Subject: *Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
>>>>
>>>>
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> Please update today if this can't be found to proceed with a new order.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> Please advise on that asap and confirm if you can find and ship the
>>>> missing item and ship it
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>> Team,
>>>>
>>>> Please assist on this missing item ASAP.  THis order has been for two
>>>> month now. Please advise as the customer is so mad about it now.  The item
>>>> is out of stock so we cannot place a new order.
>>>>
>>>> Customer refused  the store credit  as a refund for this.
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>>> please help on this case.
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> The customer ordered the item below, it should be in a box with 12
>>>> packs but customer only got 1 pack.
>>>>
>>>>
>>>>
>>>>
>>>> 200266212_1
>>>>
>>>> AEWP-PACK-2-ROSE
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
>>>>
>>>> Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> This is what the customer got instead
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please check and do the needful
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>