Subject: Re: Missing Parts 600846510
From: Nawraz Riaz <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Maricris <[email-masked]>,Arjun <[email-masked]>, customer care <[email-masked]>
Date: Wed, 17 Jun 2020 19:49:44 +0400
List-Id: <ccteam.mumzworld.com>

We managed go give a pump to the customer. Elena knows about this

Regards
Nawraz 

⁣Get BlueMail for Android ​

On Jun 17, 2020, 7:37 PM, at 7:37 PM, Mary Anne Agapito <[email-masked]> wrote:
>Hi Team,
>
>We haven't heard from you since then.
>
>We need an urgent update on this case, please.
>
>Awaiting your response. Thank you
>Warm Regards,
>
>*Mary Anne Agapito*
>Customer Care Representative
>p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>│ w:
> www.mumzworld.com
>a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>PO
>Box 500245, Dubai, UAE
>
>
>
>On Sun, May 24, 2020 at 12:07 PM Mary Anne Agapito
><[email-masked]>
>wrote:
>
>> Hi Team,
>>
>> May we have an update on this case, please?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked]
><[email-masked]> │
>> w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, May 21, 2020 at 12:42 PM Maricris <[email-masked]>
>wrote:
>>
>>> Hi Nawraz,
>>>
>>>
>>>
>>> As discussed, there is an error in description of SKU 56431. Kindly
>help
>>> us to resolve below issue with the customer.
>>>
>>>
>>>
>>> Appreciated your support.
>>>
>>>
>>>
>>> *BEST REGARDS**...*?
>>>
>>> *Maricris Pati*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |  
>Plot
>>> # C.22 Dubai Production City , opp Sign Work |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971
>4
>>> 2476799  | Mobile : +971 566454542
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>> P *Save a tree. Please don't print this e-mail unless it's really
>>> necessary*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Thursday, May 21, 2020 9:47 AM
>>> *To:* Maricris <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Duaa Abbas Alaali <
>>> [email-masked]>; Outbound.fc <[email-masked]>; Arjun
><
>>> [email-masked]>; Nawraz <[email-masked]>
>>> *Subject:* Re: Missing Parts 600846510
>>>
>>>
>>>
>>> Hi Maricris,
>>>
>>>
>>>
>>> As per your previous email, it contains only the pool, however, on
>the
>>> description it says it has those items.
>>>
>>>
>>>
>>>
>>> Since there was an error in the description versus the actual item,
>the
>>> customer wants those items, if not, he wants to be compensated so he
>could
>>> buy it from somewhere else.
>>>
>>>
>>>
>>> Your support is greatly appreciated. Thank you
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked]
><[email-masked]> │
>>>  w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, May 18, 2020 at 8:58 AM Maricris <[email-masked]>
>wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Please be informed that this SKU 56431 content is one pool only.
>>>
>>>
>>>
>>> *BEST REGARDS**...*?
>>>
>>> *Maricris Pati*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |  
>Plot
>>> # C.22 Dubai Production City , opp Sign Work |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971
>4
>>> 2476799  | Mobile : +971 566454542
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>> P *Save a tree. Please don't print this e-mail unless it's really
>>> necessary*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Duaa Abbas Alaali [mailto:[email-masked]
><[email-masked]>]
>>>
>>> *Sent:* Sunday, May 17, 2020 1:08 PM
>>> *To:* [email-masked]; [email-masked];
>[email-masked]
>>> *Cc:* [email-masked]
>>> *Subject:* Missing Parts 600846510
>>>
>>>
>>>
>>> Good Day ,
>>>
>>>
>>>
>>>
>>>
>>> Customer ordered Bestway - Pool Steelpro 244 x 61cm and in the
>>> description of the item it was mentioned that the item contains a
>pump, chemicals
>>> supplied , universal groundsheet and tarpaulin, but customer
>received only
>>> the pool .
>>>
>>> PO: POMUMZ_DXB192011
>>>
>>>
>>>
>>> *Best Regards , *
>>>
>>> *Duaa Alaali *
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>