Subject: Re: Missing Parts 600846510
From: Mary Anne Agapito <[email-masked]>
To: Maricris <[email-masked]>, Nawraz <[email-masked]>, Arjun <[email-masked]>
Cc: customer care <[email-masked]>
Date: Wed, 17 Jun 2020 19:37:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We haven't heard from you since then.

We need an urgent update on this case, please.

Awaiting your response. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, May 24, 2020 at 12:07 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this case, please?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, May 21, 2020 at 12:42 PM Maricris <[email-masked]> wrote:
>
>> Hi Nawraz,
>>
>>
>>
>> As discussed, there is an error in description of SKU 56431. Kindly help
>> us to resolve below issue with the customer.
>>
>>
>>
>> Appreciated your support.
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Thursday, May 21, 2020 9:47 AM
>> *To:* Maricris <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Duaa Abbas Alaali <
>> [email-masked]>; Outbound.fc <[email-masked]>; Arjun <
>> [email-masked]>; Nawraz <[email-masked]>
>> *Subject:* Re: Missing Parts 600846510
>>
>>
>>
>> Hi Maricris,
>>
>>
>>
>> As per your previous email, it contains only the pool, however, on the
>> description it says it has those items.
>>
>>
>>
>>
>> Since there was an error in the description versus the actual item, the
>> customer wants those items, if not, he wants to be compensated so he could
>> buy it from somewhere else.
>>
>>
>>
>> Your support is greatly appreciated. Thank you
>>
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, May 18, 2020 at 8:58 AM Maricris <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Please be informed that this SKU 56431 content is one pool only.
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>> *From:* Duaa Abbas Alaali [mailto:[email-masked] <[email-masked]>]
>>
>> *Sent:* Sunday, May 17, 2020 1:08 PM
>> *To:* [email-masked]; [email-masked]; [email-masked]
>> *Cc:* [email-masked]
>> *Subject:* Missing Parts 600846510
>>
>>
>>
>> Good Day ,
>>
>>
>>
>>
>>
>> Customer ordered Bestway - Pool Steelpro 244 x 61cm and in the
>> description of the item it was mentioned that the item contains a pump, chemicals
>> supplied , universal groundsheet and tarpaulin, but customer received only
>> the pool .
>>
>> PO: POMUMZ_DXB192011
>>
>>
>>
>> *Best Regards , *
>>
>> *Duaa Alaali *
>>
>>
>>
>>
>>
>>
>>
>>