Subject: Re: SO#100129206_2-70792179
From: Hyacinth Joyce <[email-masked]>
To: DXB CS <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Wed, 17 Jun 2020 19:31:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we please prioritize the delivery of this shipment?

The customer has called again to follow up and raised a complaint.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 17 Jun 2020 at 14:03, DXB CS <[email-masked]> wrote:

> Dear Team,
>
>
>
> Partial delivery is still pending , request has been sent to concern team
> .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Wednesday, June 17, 2020 1:06 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; customer care <[email-masked]>; Ronald
> Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>; KSA
> Lastmile <[email-masked]>
> *Subject:* Re: SO#100129206_2-70792179
>
>
>
> Hi team,
>
>
>
> As you advised earlier you have arranged a partial delivery. The customer
> informed that she only received 1 package.
>
>
>
> Kindly confirm how many packages did you deliver?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 14 Jun 2020 at 11:27, DXB CS <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> System shows shipments are delivered on 9th June .
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Sunday, June 14, 2020 10:50 AM
> *To:* DXB CS <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; customer care <[email-masked]>; Ronald
> Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>; KSA
> Lastmile <[email-masked]>
> *Subject:* Re: SO#100129206_2-70792179
>
>
>
> Hi Team,
>
>
>
>
>
> The customer called again to follow up about the remaining packages
> undelivered.
>
>
>
> The customer is very furious and informed that they will be leaving the
> country soon. Please arrange delivery Tomorrow otherwise she will raise a
> formal complaint about the delay.
>
>
>
> Thank you.
>
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Tue, 9 Jun 2020 at 13:38, 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Radwa,
>
>
>
> As you said this is partial delivery 1 is delivered , for pending we will
> arrange delivery asap.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Radwa Ali [mailto:[email-masked]]
> *Sent:* Tuesday, June 9, 2020 12:57 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; customer care <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Eugene
> Mugisa <[email-masked]>
> *Subject:* Re: SO#100129206_2-70792179
>
>
>
> Hi Anita,
>
>
>
> Please advise what is the status here? the customer is following up again
> as she has received 1 out of 4 boxes.
>
> What's the ETa for the rest of the shipments ?
>
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 8, 2020 at 9:54 AM 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Yaseen,
>
>
>
> We will arrange delivery asap.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Yaseen Shaqra [mailto:[email-masked]]
> *Sent:* Monday, June 8, 2020 9:43 AM
> *To:* DXB CS <[email-masked]>
> *Cc:* customer care <[email-masked]>; Ronald Gaviola <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* SO#100129206_2-70792179
>
>
>
> Hi Team,
>
>
>
> Please arrange the delivery at the soonest, the customer is upset
> because of the delay
>
>
>
> Brooke Gregory
> 323 Al Hamra Oasis Village Compound
> Riyadh
>
> 966568619353
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>