Subject: Re: URGENT CRA NEEDED- 200235544 // 70731988
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Christian Mendoza <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 17 Jun 2020 18:42:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update please?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 16, 2020 at 3:07 PM Eugene Mugisa <[email-masked]> wrote:

> @Hussain Firoz Miyagamwala <[email-masked]> @Zubair Wahid
> <[email-masked]>
>
>
>
> Please confirm if the shipment was received by your team. If not we will
> check with the courier to share POD for return.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Christian Mendoza <[email-masked]>
> *Sent:* Tuesday, June 16, 2020 11:03 AM
> *To:* Mary Anne Agapito <[email-masked]>; Zubair Wahid <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Hussein Khafagy <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>
> *Subject:* Re: URGENT CRA NEEDED- 200235544 // 70731988
>
>
>
> Hello Team,
>
>
>
> This case is pending for more than a month now. May we have an update
> please? @Zubair Wahid <[email-masked]> @Eugene Mugisa
> <[email-masked]> @Hussain Firoz Miyagamwala <[email-masked]>
>
>
>
> Thank you and Best Regards,
>
>
>
>
>
>
> On Tue, May 26, 2020 at 9:17 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Hussain,
>
>
>
> Please update the customer keeps on following up and very furious.
>
>
>
> We need the CRA asap.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, May 14, 2020 at 9:56 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Hussain,
>
>
>
> I have been following up this case religiously but to no avail.
>
>
>
> Please help me resolve the issue. It's long overdue.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, May 12, 2020 at 9:45 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Hussain,
>
>
>
> May we have an update on this please?
>
>
>
> It is long overdue, let's resolve the issue once and for all.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Fri, May 8, 2020 at 9:37 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Hussain,
>
>
>
> This is one of my long overdue cases, there was no movement since 18 Feb
> then after a month Naqel returned it.
>
>
>
> Please create an urgent CRA to refund the customer, this is way long
> overdue. The customer is extremely furious.
>
>
>
> Hope to hear from you soon. Thank you
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>