Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Amani Bani Odeh <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, "Asad ." <[email-masked]>
Date: Wed, 17 Jun 2020 18:05:50 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

This is the missing item case.

Can you please assign one guy to look into this item ?

The remaining item should be in warehouse

On Wed, Jun 17, 2020 at 6:03 PM Zubair Wahid <[email-masked]> wrote:

> @Hussain Firoz Miyagamwala <[email-masked]> can you assist here in
> creating the CRA
>
> On Wed, Jun 17, 2020 at 3:45 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Any update on this, please?
>>
>> The item is out of stock, please create the CRA to raise a refund.
>>
>> This is long overdue, please help us resolve the issue.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 14, 2020 at 2:34 PM Asad . <[email-masked]> wrote:
>>
>>> Team please update on this case.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>>
>>> *From: *Amani Bani Odeh <[email-masked]>
>>> *Date: *Sunday, 14 June 2020 at 11:56 AM
>>> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>> Hussain Firoz Miyagamwala <[email-masked]>
>>> *Cc: *Mary Anne Agapito <[email-masked]>, "Azharuddin
>>> Kalamuddin (R3PL)" <[email-masked]>, customer
>>> care <[email-masked]>, Asad <[email-masked]>, Michaela Manibo
>>> <[email-masked]>
>>> *Subject: *Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
>>>
>>>
>>>
>>> Dears,
>>>
>>>
>>>
>>> Please update today if this can't be found to proceed with a new order.
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Amani
>>>
>>>
>>>
>>> On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>> Dears,
>>>
>>>
>>>
>>> Please advise on that asap and confirm if you can find and ship the
>>> missing item and ship it
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Amani
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>> Team,
>>>
>>> Please assist on this missing item ASAP.  THis order has been for two
>>> month now. Please advise as the customer is so mad about it now.  The item
>>> is out of stock so we cannot place a new order.
>>>
>>> Customer refused  the store credit  as a refund for this.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>> please help on this case.
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> May we have an update on this case, please?
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer ordered the item below, it should be in a box with 12 packs
>>> but customer only got 1 pack.
>>>
>>>
>>>
>>>
>>> 200266212_1
>>>
>>> AEWP-PACK-2-ROSE
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
>>>
>>> Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>>
>>>
>>>
>>>
>>>
>>> This is what the customer got instead
>>>
>>>
>>>
>>>
>>>
>>> Please check and do the needful
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>