Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 17 Jun 2020 18:02:40 +0400
List-Id: <ccteam.mumzworld.com>

below details

SHIP TOAlhanouf.b.alsaud Alhanouf.b.alsaud
حي الياسمين
Riyadh
Saudi Arabia Map
SHIP AREA
SHIP PHONE966544488845

On Wed, Jun 17, 2020 at 6:01 PM Zubair Wahid <[email-masked]> wrote:

> Please provide the details for the customer, i will try to get it
> delivered tomorrow morning
> Thanks
> Zubair
>
>
> On Wed, Jun 17, 2020 at 3:39 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> This is an urgent order, can your driver deliver it today or tomorrow?
>> It is in Riyadh only
>>
>> Make sure to get a signature of delivery
>>
>>
>>
>> On Wed, Jun 17, 2020 at 4:37 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> This is available with this. We can dispatch it
>>> @Hussain Firoz Miyagamwala <[email-masked]> do we dispatch it on
>>> the same AWB or will you provide a new one?
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Wed, Jun 17, 2020 at 1:38 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update urgently. 1 item is missing, @Zubair Wahid
>>>> <[email-masked]>  please update urgently.
>>>>
>>>>
>>>> MD-516212003
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
>>>> - Priam Frame All Terrain Matt Black
>>>>
>>>> Regards
>>>>
>>>> On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please update urgently, customer is following up-
>>>>>
>>>>> item  MD-516212003 is missing.
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mahmoud,
>>>>>>
>>>>>> Thank you for the clarification.
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>>>> <[email-masked]>  - please check the
>>>>>> warehouse, only 1 has been given to the courier.
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We only picked up one item and delivered it to the client as well ,
>>>>>>> so if any other items should deliver to the clinet  kindly check with the
>>>>>>> warehouse because we only received one item and you will find the shipment
>>>>>>> details who entered on our system from your side show  1 item also .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>>>>>> *To:* Mahmoud Omar
>>>>>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>> Zubair Wahid; customer care; Samiya Sheikh
>>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Mahmoud,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Just to clarify, does it mean the missing item was delivered today?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the customer, she only received 1 item before instead of 2
>>>>>>> like what she ordered.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please confirm. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Shipment has been delivered .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>>>>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>> Mahmoud Omar
>>>>>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> May we have an update this case, please?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer keeps on follow up.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please confirm how many packages were handed to the courier.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly confirm how many packages this order has been shipped in.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer ordered 2 items SKU:   MD-516212003 but received only 1.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>