Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 17 Jun 2020 17:01:25 +0300
List-Id: <ccteam.mumzworld.com>

Please provide the details for the customer, i will try to get it delivered
tomorrow morning
Thanks
Zubair

On Wed, Jun 17, 2020 at 3:39 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> This is an urgent order, can your driver deliver it today or tomorrow?
> It is in Riyadh only
>
> Make sure to get a signature of delivery
>
>
>
> On Wed, Jun 17, 2020 at 4:37 PM Zubair Wahid <[email-masked]> wrote:
>
>> This is available with this. We can dispatch it
>> @Hussain Firoz Miyagamwala <[email-masked]> do we dispatch it on
>> the same AWB or will you provide a new one?
>> Thanks
>> Zubair
>>
>>
>> On Wed, Jun 17, 2020 at 1:38 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update urgently. 1 item is missing, @Zubair Wahid
>>> <[email-masked]>  please update urgently.
>>>
>>>
>>> MD-516212003
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
>>> - Priam Frame All Terrain Matt Black
>>>
>>> Regards
>>>
>>> On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update urgently, customer is following up-
>>>>
>>>> item  MD-516212003 is missing.
>>>>
>>>> Regards
>>>>
>>>>
>>>> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mahmoud,
>>>>>
>>>>> Thank you for the clarification.
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>>> <[email-masked]>  - please check the warehouse,
>>>>> only 1 has been given to the courier.
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]> wrote:
>>>>>
>>>>>> Hi ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We only picked up one item and delivered it to the client as well ,
>>>>>> so if any other items should deliver to the clinet  kindly check with the
>>>>>> warehouse because we only received one item and you will find the shipment
>>>>>> details who entered on our system from your side show  1 item also .
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>>>>> *To:* Mahmoud Omar
>>>>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>> Zubair Wahid; customer care; Samiya Sheikh
>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Mahmoud,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Just to clarify, does it mean the missing item was delivered today?
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, she only received 1 item before instead of 2
>>>>>> like what she ordered.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Shipment has been delivered .
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>>>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>> Mahmoud Omar
>>>>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> May we have an update this case, please?
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer keeps on follow up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm how many packages were handed to the courier.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly confirm how many packages this order has been shipped in.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer ordered 2 items SKU:   MD-516212003 but received only 1.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>