Subject: Re: Missing Item - 600856799// SKU: BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
From: Mary Anne Agapito <[email-masked]>
To: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Vipin Raj <[email-masked]>, Mamdouh Younes <[email-masked]>, Sneha Suhasini <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Jeffin Joy <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, Alvin Balmeo <[email-masked]>, Sara Ahmed <[email-masked]>, Asa
Date: Wed, 17 Jun 2020 16:31:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit and team,

May we have an update on this, please?

This is long overdue, please help us resolve the issue once and for all.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 15, 2020 at 4:38 PM Alvin Balmeo <[email-masked]> wrote:

> @Asad <[email-masked]> - case has been dragging on for a month now.
>
> Please help
>
> On Mon, 15 Jun 2020 at 16:33, Alvin Balmeo <[email-masked]> wrote:
>
>> Hi Mohit / Sara,
>>
>>
>> Do we have a solution on this? The customer is very frustrated and needs
>> the 2nd stroller for his twins.
>>
>> The customer has been waiting for 1 month since the order was made.
>>
>> On Thu, 11 Jun 2020 at 14:27, Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Mohammad,
>>>
>>> I understand that the item is a bundle in NS but not in LFS.
>>> Isn't it here where the problem lies? If items are marked as a bundle on
>>> NS, it should be up on LFS as a bundle or the SKU should be marked with the
>>> bundle quantity.
>>>
>>> In this instance, if it is a twin stroller which means 2 strollers and a
>>> connected, the stroller SKU quantity should be 2 instead of 1.
>>>
>>> @Sara Ahmed <[email-masked]> @Mohit Caleb
>>> <[email-masked]> Please advise on this.
>>> If this is the case, then we will always end up shipping only 1 quantity
>>> until the customer registers a complaint and we go back to square one.
>>>
>>> Thanks
>>>
>>> Regards,
>>> Ekta
>>>
>>>
>>> On Thu, 11 Jun 2020 at 11:46, Mohammad Abdul Naser <
>>> [email-masked]> wrote:
>>>
>>>> Hello Yaseen
>>>>
>>>> As per the below screenshot all items were shipped correctly. In
>>>> NetSuite, the above mentioned SKU showing bundle but in LFS it's showing
>>>> the individual items and it has been picked as per LFS and send to the
>>>> customer. If anything missing please create another order for that
>>>> particular item.
>>>>
>>>> LFS
>>>>
>>>> NetSuite
>>>>
>>>> On Thu, Jun 11, 2020 at 11:07 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mohammed,
>>>>>
>>>>> Please update us urgently
>>>>>
>>>>> On Wed, Jun 10, 2020 at 4:56 PM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Mohammad Abdul Naser <[email-masked]>
>>>>>>
>>>>>> Kindly check for the missing stroller from the Bundle
>>>>>> ᐧ
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 1:56 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>> <[email-masked]> Please dispatch the missing stroller at
>>>>>>> the soonest, the customer wants to receive the missing item within 2 days
>>>>>>>
>>>>>>> the customer is very upset because of the delay
>>>>>>>
>>>>>>> On Sun, Jun 7, 2020 at 12:22 PM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>> Kindly note that the customer called again and informed that he
>>>>>>>> will report to the economic department if the no update has been shared
>>>>>>>> with her.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>> www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>> <#m_265424576665198638_m_8056380726856806422_m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>
>>>>>>>> On Tue, Jun 2, 2020 at 11:08 AM Sneha Suhasini <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary Anne,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Yes, please send the stroller.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thanks,*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>>>> *Sent:* Tuesday, June 2, 2020 11:06 AM
>>>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>>> Outbound.fc <[email-masked]>; customer care <
>>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>>> lastmile <[email-masked]>; Mostafa saad <
>>>>>>>>> [email-masked]>; Jeffin Joy <[email-masked]>;
>>>>>>>>> Vipul Arora <[email-masked]>
>>>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Sneha,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer received the accessories, it is the stroller that is
>>>>>>>>> missing.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> - please
>>>>>>>>> check it in the warehouse.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer is very upset and wants an answer today.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please advise. Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 2, 2020 at 10:26 AM Sneha Suhasini <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Mary Anne,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This should be 2 strollers and one connector, I can see the
>>>>>>>>> connector in the image. Kindly send it to the customer.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thanks,*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>>>> *Sent:* Tuesday, June 2, 2020 10:21 AM
>>>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>>> Outbound.fc <[email-masked]>; customer care <
>>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>>> lastmile <[email-masked]>; Mostafa saad <
>>>>>>>>> [email-masked]>; Jeffin Joy <[email-masked]>
>>>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Sneha,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> May we have an update on this case, please?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer is very upset, they need it urgently.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please update us asap.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, May 30, 2020 at 11:46 PM Jeffin Joy <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> +Sneha Suhasini <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> __
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Jeffin Joy*
>>>>>>>>> Logistics Executive
>>>>>>>>>
>>>>>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed
>>>>>>>>> by sender. facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>> Image removed by sender. youtube]
>>>>>>>>> <https://www.youtube.com/user/MumZworld> [image: Image removed by
>>>>>>>>> sender. snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>> Image removed by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 28, 2020 at 2:41 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> looping in @Jeffin Joy <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check. Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 28, 2020 at 2:39 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As per the customer, he only received 1 stroller when it was
>>>>>>>>> supposed to be 2.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly check in the warehouse and do the needful. The customer has
>>>>>>>>> twins and needs it urgently.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>> www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>> <#m_265424576665198638_m_8056380726856806422_m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>