Subject: RE: [EXTERNAL] Re: FW: 1Z289F8W6755488448 Damaged,
From: rzaldivar via customer care <[email-masked]>
To: <[email-masked]>, <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Wed, 17 Jun 2020 11:07:28 +0000
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

We have repeated cases of liquid spilling out. Please highlight this with packing.
This can cause damage for other packages too. Yours or other customer.
Wrapping a plastic is not supporting the product. Am not sure if cushioning would help.

However, address this concern.

Thank you

Richelle

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Wednesday, June 17, 2020 2:31 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]>; Mohit Caleb <[email-masked]>
Cc: Alaa Musa <[email-masked]>; Amir Julkarnain <[email-masked]>; Customer Care Team <[email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>; Johannes Jade Pabeca <[email-masked]>; lastmile <[email-masked]>; Pavankumar A <[email-masked]>; Zaldivar Richelle (VLR5DPB) <[email-masked]>
Subject: [EXTERNAL] Re: FW: 1Z289F8W6755488448 Damaged,

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________________________________
+Mohit Caleb<mailto:[email-masked]>

Please investigate the packing.

+Alaa Musa<mailto:[email-masked]> - Can you get a replacement for these damaged items?

Regards,
Ronald

On Wed, Jun 17, 2020 at 1:58 PM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

One more shipment damaged, one box was damaged and one was delivered.

The subject shipment was damaged in transit, after our investigation Ups came to terms as this particular package was damaged due to insufficient packaging.

Further to this I urge you to please understand that we at UPS strongly recommend that all packaging for shipments that are being exported or imported; needs to be done professionally in order to eliminate the chances of damage and/or total loss.

Please find below link to help support your packaging.

Link https://www.ups.com/packaging/?loc=en_ae

Best Regards
________________________________

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf L.L.C

Al Hareb Building, Al Quoz Area

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

From: Thodika Shameem (TGC8FQS)
Sent: Wednesday, June 17, 2020 1:53 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Moinuddin Khaja (WDQ6BMN) <[email-masked]<mailto:[email-masked]>>; Khurshidahmad Akbarbutt (BDR2NWP) <[email-masked]<mailto:[email-masked]>>; Muraleedharan Nair Arjun (XTB7MDD) <[email-masked]<mailto:[email-masked]>>; Nooremoochi Muneer (TBB7YDW) <[email-masked]<mailto:[email-masked]>>; Ali Mohammed Akber (YYZ8PTB) <[email-masked]<mailto:[email-masked]>>; Mohammed Abdul Aleem Ammar (QRH8PYZ) <[email-masked]<mailto:[email-masked]>>; Al-Kulagi Naif (EUR6AKN) <[email-masked]<mailto:[email-masked]>>; Iqbal Javed (FLS0FGS) <[email-masked]<mailto:[email-masked]>>
Subject: 1Z289F8W6755488448 Damaged,

Dear Chantelle,

The subject shipment we have received in damaged condition, please find the attached pictures and advice.

Please Note that from those items only the below item are damaged and carton, please advice we can repack with new carton and deliver the shipment?

Rgds,

Shameem
Deliver Information  E – Commerce - WP
Kingdom of Saudi Arabia

P.O. Box 23576
Jeddah 21436
Kingdom of Saudi Arabia
Tel: +966 920005020 Ext 134
Customer Service: 92000 2555
Email: [email-masked]<mailto:[email-masked]>
www.ups.com<http://www.ups.com/>

EIRAD Trading & Contracting Co. Ltd. Authorized Service Contractor for UPS.
Decision GreenSM – Consider the environment before printing this e-mail
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